by Barnastoby
New Member

Help with appealing wireless connection?

We have asdl EE broadband in our apartment but we are having a lot of issues. The speed coming in is around 13mb. The router is in the living room and in that room the WiFi signal is excellent however as soon as you leave the room it drops dramatically.

 

In my bedroom directly across the hall, even with the doors open the WiFi strength is poor, speed tests show download at anything from 0.3 to 3mb and watching YouTube or netflix is impossible. We have contacted EE, they have done tests, a BT engineer has been out twice and EE have sent us a replacement router but the issue remains.

 

We've tried moving the router around the room, changing the wireless channel in the router settings, even putting tinfoil behind the router! But nothing is making any difference. It can't be that the walls are too thick because they definitely aren't, you could spit a pea through them.

 

Has anybody got anything at all they can suggest to fix this??

3 REPLIES 3
by Podman Established Contributor
Established Contributor

Re: Help with appealing wireless connection?

Are the walls in your appt metal lined?

 

You could try powerline wifi extenders such as these: http://www.hotukdeals.com/deals/tp-link-av500-powerline-extender-kit-300mbps-wifi-500mbps-powerline-...

by Grand Master
Grand Master

Re: Help with appealing wireless connection?

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link. Then also Wireless speedtests where you are finding it fast & slow.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: Help with appealing wireless connection?

You could download a WiFi analyser such as 'inSSIDer' so that you can see what other devices are transmitting near you, then change your routers channels to the least congested ones. 

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