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by
Explorer

Help! New customer 0.3mbps broadband speed!

Hello,

 

i have just just signed up in a new house and have very very slow broadband.

 

router connected to open reach master socket with built in filter, no other filter.

 

tried resetting etc.

 

speed test shows 0.24Mbps down 0.48Mbps up 33ping

 

exchange-https://www.samknows.com/broadband/exchange/THWO

 

router details- time connected 00:40:28

 

DSL STATUS

This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 440 (Kbps)
Downstream 283 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 33.1 (dB) 38.6 (dB)
Line Attenuation 10.0 (dB) 22.0 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 11.7 (dBm) 0.0 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 0 0
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 0
Loss Of Signal Defect 0 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 0 0
Error Seconds 0 0
STATISTICS
Received Data 43498 (Kbits)
Transmitted Data 50857 (Kbits)

 

Anyone got any suggestions?

1 SOLUTION

Accepted Solutions
by
Grand Master
Solution
Accepted by topic author Wardie100
‎12-02-2017 04:49 PM

Re: Help! New customer 0.3mbps broadband speed!

You should be syncing at about 19 Meg instead of the 283 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
4 REPLIES
by
Grand Master
Solution
Accepted by topic author Wardie100
‎12-02-2017 04:49 PM

Re: Help! New customer 0.3mbps broadband speed!

You should be syncing at about 19 Meg instead of the 283 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Explorer

Re: Help! New customer 0.3mbps broadband speed!

All sorted. DLM reset and 18.6Mbps restored.

by
EE Community Support Team

Re: Help! New customer 0.3mbps broadband speed!

If you need any help in the future @Wardie100

 

Please do pop back.

 

Many thanks,

 

Lee

by
Grand Master

Re: Help! New customer 0.3mbps broadband speed!

[ Edited ]

You're welcome Smiley Happy! Glad I could be of assistance.

 

Spot on, new sync speed Smiley Happy.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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