by Tyne
Explorer

Hello, we have broadband connection- but no internet access, have done the whole

Have no internet access for last two days now- but showing no faults in our area, anyone any ideas please- have done all reset and checking main line with hub- getting signal, but internet access, any suggestions would be helpful.

 

Many thanks

2 REPLIES
by Tyne
Explorer

No internet access!!

Have no internet access for last two days now- but showing no faults in our area, anyone any ideas please- have done all reset and checking main line with hub- getting signal, but internet access, any suggestions would be helpful.

 

Many thanks

Highlighted
by Grand Master
Grand Master

Re: Hello, we have broadband connection- but no internet access, have done the w

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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