by MrLeoSir1

Getting faster speeds, and lower pings


I am new to EE broadband and the guys on the phone tells me that there is nothing they can do to get faster speeds or faster pings.

Is this correct? ( I have come from virgin)

So last time I had a BT connection broadband was some time ago and they used to be able to change things and get things to be faster.


I'm seeing pings of 24ms and 62mbps down 20mpbs up.


Does anyone know?


I am btw using ethernet and not wifi.


Thank you

by Grand Master
Grand Master

Re: Getting faster speeds, and lower pings

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: and post the URL of your exchange page.


4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.


5. What is the ping to

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MrLeoSir1

Re: Getting faster speeds, and lower pings



sure here you go.


Product name:Smart Hub
Serial number:+EEH001+1913000301
Firmware version:v0.00.24.06190-EE
Firmware updated:Your Firmware has not been updated.
Board version:01
DSL uptime:1 Days, 4 Hours, 2 Mins, 22 Secs
Data rate:20.00 Mbps / 64.17 Mbps
Maximum data rate:22.01 Mbps / 64.62 Mbps
Noise margin (up/down):6.7 / 6.0
Line attenuation (up/down):20.6 / 16.6
Signal attenuation (up/down):20.4 / 16.5
Data sent / received:45.1 GB / 11.6 GB
Broadband username:
2.4 GHz wireless network name:EE-Hub-N9Hw
2.4 GHz wireless channel:Smart (Channel 1)
5 GHz wireless network name:EE-Hub-N9Hw
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
MAC address:64:CC:22:69:70:88
Software variant:-
Boot loader: 0.0.3-EE (Mon Dec 4 17:32:53 2017)


Pinging [] with 32 bytes of data:
Reply from bytes=32 time=18ms TTL=50
Reply from bytes=32 time=26ms TTL=50
Reply from bytes=32 time=36ms TTL=50
Reply from bytes=32 time=20ms TTL=50

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 36ms, Average = 25ms



there you go.


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