by bwrigley Investigator
Investigator

Frequency of LCP down

Hello all,

 

I've been having problems with my broadband for the last 9 months or so with multiple dropouts each day, often waiting 15 minutes to get connection back again. Ee have sent out multiple engineers, replaced routers, reconfigured servers etc, and there has been very little improvement.

 

Finally they decided to replace the entire line and reprovision the service. Great!

 

Actually the openreach engineer didn't replace the line, but used the other pair in the existing line (which we think was already tried by another engineer). So we currently have two broadband lines. The old one, with the old router and all my equipment attached and the new line with one of the new style routers and *nothing* attached.

 

Once a day I log in to the new router to have a look at the logs and since we were connected (5 days ago) we've had about 7 drop outs and reconnections. The only line has had about 20 in the same time period.

 

I'm wondering what is deemed as normal and if I'm being unrealistic expecting almost zero dropouts.

 

I'd be very grateful if any willing people would be able to have a look at their logs and count the instances for 'LCP down' over the last 5 days, just as a comparison. 

 

Thanks!

5 REPLIES 5
by Grand Master
Grand Master

Re: Frequency of LCP down

Which router model do you have on each line?

 

Post your full router stats from each line.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

 

It is unusual, but not impossible, to have BB on both lines of the 2 pairs coming to a property.

 

For what it's worth, I've not had an "LCP Down" since 21 April, but it has nowt to do with your line. I do have an idea about yours.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bwrigley Investigator
Investigator

Re: Frequency of LCP down

@XRaySpeX 

 

Thanks for your reply.

 

So on the new line I have a smarthub running firmware v0.00.24.06190-EE. Network update of 1day 3 hours (I unplugged the router temporarily at that point).

 

And on the old line I have a brightbox hardware version 1 runtime code v0.05.01.0001-OT (Tue Oct 23 16:21:35 2018). Modem code version A2pv6F039c.d24j-AnnexA. This has the same uptime as it was uplugged at the same time.

 

FYI the LCP downs that have occurred on each do not happen at the same time.

 

Am curious to hear your theory...

by Grand Master
Grand Master

Re: Frequency of LCP down

You will when I see your 2 sets of router stats. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bwrigley Investigator
Investigator

Re: Frequency of LCP down

@XRaySpeX 

 

Sorry I missed that bit! Here you go, apologies for the formatting:

 

BRIGHTBOX

 

DSL STATUS
This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.
STATUS
Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 8194 (Kbps)
Downstream 27399 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.1 (dB) 21.3 (dB)
Line Attenuation 0.0 (dB) 25.6 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 3.5 (dBm) 11.9 (dBm)
Fast Path FEC Correction 100948986 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 2 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 657 842
STATISTICS
Received Data 22623625 (Kbits)
Transmitted Data 2767425 (Kbits)

 

SMART HUB:

 

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub
Serial number:+EEH001+1903004042
Firmware version:v0.00.24.06190-EE
Firmware updated:Your Firmware has not been updated.
Board version:01
DSL uptime:0 Days, 14 Hours, 38 Mins, 38 Secs
Data rate:7.46 Mbps / 40.00 Mbps
Maximum data rate:7.46 Mbps / 55.57 Mbps
Noise margin (up/down):5.9 / 13.6
Line attenuation (up/down):42.6 / 25.6
Signal attenuation (up/down):28.2 / 23.4
Data sent / received:8.5 MB / 56.6 MB
Broadband username:PRODUCTIONHQNUN415122369@fs
2.4 GHz wireless network name:EE-Hub-8ZiL
2.4 GHz wireless channel:Smart (Channel 6)
5 GHz wireless network name:EE-Hub-8ZiL
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:78:DD:12:B1:AB:DD
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

 

by Grand Master
Grand Master

Re: Frequency of LCP down

Ah, it's not what I thought it would be. I thought you were on ADSL BB, not Fibre, where the EE SH is not suitable & keeps dropping just as yours is doing. Also you said you had a Brightbox 1, which only works on ADSL. when in fact you have a Brightbox 2.

 

The BB2 line is running slower than the EE SH line altho' they both show the same characteristics.

 

I would be tempted to put the BB2 on the newer SH line & see how it goes. Post the router stats from that.

 

I find the BB2 mostly superior to the EE SH & has far stronger functionality.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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