08-05-2019 02:21 PM
I've been having problems with my broadband for the last 9 months or so with multiple dropouts each day, often waiting 15 minutes to get connection back again. Ee have sent out multiple engineers, replaced routers, reconfigured servers etc, and there has been very little improvement.
Finally they decided to replace the entire line and reprovision the service. Great!
Actually the openreach engineer didn't replace the line, but used the other pair in the existing line (which we think was already tried by another engineer). So we currently have two broadband lines. The old one, with the old router and all my equipment attached and the new line with one of the new style routers and *nothing* attached.
Once a day I log in to the new router to have a look at the logs and since we were connected (5 days ago) we've had about 7 drop outs and reconnections. The only line has had about 20 in the same time period.
I'm wondering what is deemed as normal and if I'm being unrealistic expecting almost zero dropouts.
I'd be very grateful if any willing people would be able to have a look at their logs and count the instances for 'LCP down' over the last 5 days, just as a comparison.
08-05-2019 03:11 PM
Which router model do you have on each line?
Post your full router stats from each line.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
It is unusual, but not impossible, to have BB on both lines of the 2 pairs coming to a property.
For what it's worth, I've not had an "LCP Down" since 21 April, but it has nowt to do with your line. I do have an idea about yours.
08-05-2019 04:14 PM - edited 08-05-2019 04:15 PM
Thanks for your reply.
So on the new line I have a smarthub running firmware v0.00.24.06190-EE. Network update of 1day 3 hours (I unplugged the router temporarily at that point).
And on the old line I have a brightbox hardware version 1 runtime code v0.05.01.0001-OT (Tue Oct 23 16:21:35 2018). Modem code version A2pv6F039c.d24j-AnnexA. This has the same uptime as it was uplugged at the same time.
FYI the LCP downs that have occurred on each do not happen at the same time.
Am curious to hear your theory...
08-05-2019 04:42 PM
You will when I see your 2 sets of router stats.
08-05-2019 05:43 PM
Sorry I missed that bit! Here you go, apologies for the formatting:
This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 8194 (Kbps)
Downstream 27399 (Kbps)
Operation Data Upstream Downstream
Noise Margin 6.1 (dB) 21.3 (dB)
Line Attenuation 0.0 (dB) 25.6 (dB)
Indicator Name Near End Indicator Far End Indicator
Output Power 3.5 (dBm) 11.9 (dBm)
Fast Path FEC Correction 100948986 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 2 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 657 842
Received Data 22623625 (Kbits)
Transmitted Data 2767425 (Kbits)
This is a list of your EE Smart Hub settings and current statistics.
08-05-2019 10:39 PM
Ah, it's not what I thought it would be. I thought you were on ADSL BB, not Fibre, where the EE SH is not suitable & keeps dropping just as yours is doing. Also you said you had a Brightbox 1, which only works on ADSL. when in fact you have a Brightbox 2.
The BB2 line is running slower than the EE SH line altho' they both show the same characteristics.
I would be tempted to put the BB2 on the newer SH line & see how it goes. Post the router stats from that.
I find the BB2 mostly superior to the EE SH & has far stronger functionality.