Tuesday - last edited Tuesday by DanielPA
On the 7th of October 2019 I was contacted by Nina; “Hi we can now offer you free full speed fibre broadband and line rental for 12 months. I will call you later today
EE-BT“. I contacted EE several times (no one had contacted me regarding this after I went through the contractual agreement and terms & conditions) except yesterday when I was shocked to be told that they wouldn’t fulfil their promises! I explained I missed several deals due to this and I am legally entitled to this as contractually I agreed! I feel like this was done just to keep me on EE as I explained I wanted to leave and they gave me this deal? This must be misconduct and I think Ofcom
should be made aware! Can someone please help me and fulfil this contractual agreement that they made with me!
Yes I have a Text Message for the initial offer and then a voice call saying so and going through the tariff details. This has been confirmed by another colleague who said that the tariff was meant to be as I said but she never has seen something like this and I’m waiting on a reply still.
@jamilnuman Then you’ll have to wait on that reply. you might have an offer but do you have anything to say that this is your account tariff? An email with the terms of the tariff and stating the start and end date of that tariff and what you get with that tariff. I don’t mean the offer I mean the account contract.
I was told that the contract would be sent to me but it wasn’t. I spoke to the individual over the phone and went through all of the things you have asked of and she asked me to agree to these terms - this is confirmed by another colleague. I think a member of management should contact me regarding this if you can’t help actually getting this resolved.
@jamilnuman No one from this forum will contact you you will have to call EE customer services yourself.
Tuesday - last edited Tuesday
You never made a contract with EE for free BB & line rental. As I understand it:
So no contract was made. OFCOM don't handle individual complaints & anyway will not get involved woth contrctual matters, only the Courts will.
You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.
That is incorrect. A verbal contract was made. An offer and acceptance. T&Cs all gone through and all details accepted. Formal complaint has been made.
Are you sure Nina was even EE, and why would they mention BT?
It sounds more like some sort of scam designed for you to give your bank details to some scammer so they could send all your money to an offshore scamming site.
What makes you think any company would give away free broadband and line rental for a year, the whole story does not make any sense.
@Mustrum : Both TT & OUK once offered free BB for life, admittedly not the top whack BB. Both renaged in the end.
Whether you think it makes sense or not isn’t the issue here. This has been confirmed by EE several times as being the case. My issue is why was I given this false promise in the first place and doesn’t EE have a duty to fulfil its promise. I had a much better deal sorted and had no plans to remain with EE but now I missed the deal due to thinking I’d get the Fibre and EE isn’t offering no other replacement option that is fair.
Also, please don’t undermine my intellect. I’m not a 5 year old nor a 90 year old and I don’t have any disability. Any person other than those types listed above who still give bank details are imbeciles and lack basic knowledge of security which is no ones fault but their own.