21-04-2019 06:04 PM
How come I get a flashing green light - the long bar one - and no internet? Any ideas? It happens increasingly more each week. Thoughts appreciated people
21-04-2019 06:13 PM
@Binme : Welcome to EE's Home Broadband Forum.
Green should not be flashing but steady, meaning it's starting up.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
21-04-2019 07:05 PM
Had shed loads of issues with no internet and I’ve noticed this flashing a few more times. The unit was not being restarted or rebooted just sat there for the 2nd time this week. It is really annoying me and if it keeps up will go back to complaining and moving. I have no idea about looking at advance settings though.
21-04-2019 07:30 PM
How about the info I requested? I cannot comment until I see it.
23-04-2019 04:35 AM
I’m late in replying but you know how things take your time.
Broadband is fibre and the unit is the smart one (like this one https://shop.ee.co.uk/broadband/smart-hub). I shall try to get the info from the unit later tx
23-04-2019 04:38 AM
That didn’t seem to post. I’ve been busy and that info is Broadband is fibre and the unit is the smart hub. I need to get that other info later today though. Tx
23-04-2019 05:47 AM
Thanks, I'll wait on it.
23-04-2019 11:45 AM
Well, your BB is running fine at full speed.
How often do these discons occur?
Would you also post your full router stats.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
23-04-2019 01:19 PM
the signal goes once or twice a week which is really annoying during a film! Using both apple and Windows products.
when it works it is okay.
EE Smart Hub
v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Data sent / received
463.0 MB / 1.1 GB
1 days 10 Hours 32 Mins 53 Secs
8.86 Mbps/40.00 Mbps
Maximum Data rate
9.0 Mbps/50.4 Mbps
Noise margin (up/down)
Line attenuation (up/down)
Signal attenuation (up/down)
2.4 GHz wireless network name
2.4 GHz wireless channel
Smart (Channel 1)
5 GHz wireless network name
5 GHz wireless channel
Smart (Channel 48)
0.0.3-EE (Mon Dec 4 17:32:53 201 7)
23-04-2019 01:28 PM
Once or twice a week isn't too bad.
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
26-04-2019 08:39 AM
Yesterday got a call from the proactive team (who'd have thought...) and they rebooted something to increase the speed and reliability as they had seen it all slow to a British rail train.
No further problems so far but i shall be looking at your prompts and guidance XraySpeX to monitor how the broadband goes. Cheers. D
26-04-2019 10:26 AM
having said all that got this on the log as it all went offline again.
phone line okay and clear by the way and flashing yellow green colour
anything there i should be concerned about?
This is getting annoying EE if it increases like it did last time and the broadband becomes functionally useless.
26-04-2019 01:36 PM - edited 26-04-2019 02:01 PM
What are the full router stats to go with that log?
You really need to do my tests from the test socket.
Thanks! You're welcome :)! Glad I could be of assistance.
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