Flashing green light no internet

[Binme]

How come I get a flashing green light - the long bar one - and no internet? Any ideas? It happens increasingly more each week. Thoughts appreciated people 

[XRaySpeX]

@Binme : Welcome to EE's Home Broadband Forum.

Green should not be flashing but steady, meaning it's starting up.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Binme]

Had shed loads of issues with no internet and I’ve noticed this flashing a few more times. The unit was not being restarted or rebooted just sat there for the 2nd time this week. It is really annoying me and if it keeps up will go back to complaining and moving. I have no idea about looking at advance settings though. 

[Binme]

It did say there was no internet connection btw during the flashing. 

[XRaySpeX]

How about the info I requested? I cannot comment until I see it.

[Christopher_G]

Our broadband Tech Gurus may be able to help you, @Binme

Otherwise, please send over the information that @XRaySpeX asked for. 🙂

Thanks

Chris

[Binme]

I’m late in replying but you know how things take your time. 

Broadband is fibre and the unit is the smart one (like this one https://shop.ee.co.uk/broadband/smart-hub). I shall try to get the info from the unit later tx

[Binme]

That didn’t seem to post. I’ve been busy and that info is Broadband is fibre and the unit is the smart hub.  I need to get that other info later today though. Tx

[XRaySpeX]

Thanks, I'll wait on it. 

[Binme]

this is the info from the window you asked for, that ok?

[Binme]

take 2

 this is the info from the window you asked for, that ok?

[Binme]

or is this the info you wanted, the terms are a little confusing 🙂 

[XRaySpeX]

Well, your BB is running fine at full speed.

How often do these discons occur?

Would you also  post your full router stats.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

[Binme]

the signal goes once or twice a week which is really annoying during a film! Using both apple and Windows products.

when it works it is okay.

Product name	EE Smart Hub
Serial number
Firmware version	v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Board version	1
Data sent / received	463.0 MB / 1.1 GB
DSL uptime	1 days 10 Hours 32 Mins 53 Secs
Data rate	8.86 Mbps/40.00 Mbps
Maximum Data rate	9.0 Mbps/50.4 Mbps
Noise margin (up/down)	7.3/8.9
Line attenuation (up/down)	26.5/20.8
Signal attenuation (up/down)	25.6/20.6
Broadband username
2.4 GHz wireless network name	EE-K
2.4 GHz wireless channel	Smart (Channel 1)
5 GHz wireless network name
5 GHz wireless channel	Smart (Channel 48)
Wireless Security	WPA
Wireless mode	Mode 1
Firewall	Default
MAC address	BC:30:D9:10
Software variant	-
Boot loader	0.0.3-EE (Mon Dec  4 17:32:53 201 7)

[XRaySpeX]

Once or twice a week isn't too bad.

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Binme]

I'll let you know later - that may be a few days before I'm back though 🙂

tx

[Binme]

Yesterday got a call from the proactive team (who'd have thought...) and they rebooted something to increase the speed and reliability as they had seen it all slow to a British rail train.

No further problems so far but i shall be looking at your prompts and guidance XraySpeX to monitor how the broadband goes. Cheers. D

[Binme]

Hi again

having said all that got this on the log as it all went offline again. 

phone line okay and clear by the way and flashing yellow green colour 

anything there i should be concerned about?

This is getting annoying EE if it increases like it did last time and the broadband becomes functionally useless.

10:12:41, 26 Apr.System up

10:12:40, 26 Apr.Detect and configure Ethernet port1 as LAN

10:12:40, 26 Apr.Hub has activated against the device management system

10:12:40, 26 Apr.WAN Auto-sensing last connection port: DSL WAN

09:59:55, 26 Apr.PPP: Stopped PPP daemon(0,1,5)

09:59:55, 26 Apr.PPP: Starting PPP daemon

09:59:54, 26 Apr.DSL Link Down: duration was 20 seconds

09:59:54, 26 Apr.WAN Auto-sensing detected port DSL WAN

09:59:54, 26 Apr.DSL Link Up: Down Rate=22176kbps, Up Rate=7660kbps; SNR Margin Down=0.0dB, Up=0.0dB

09:59:11, 26 Apr.WAN Sensing Auto sensing Complete, interface selected

09:59:10, 26 Apr.WAN Sensing Auto sensing Running

09:59:10, 26 Apr.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

09:59:04, 26 Apr.PPP: Stopped PPP daemon(0,1,5)

09:59:01, 26 Apr.PPP LCP Send Termination Request (User request)

09:58:58, 26 Apr.PPP LCP Send Termination Request (User request)

09:58:58, 26 Apr.PPP: IPCP down

09:58:58, 26 Apr.PPP: LCP down

[XRaySpeX]

What are the full router stats to go with that log?

You really need to do my tests from the test socket.

Thanks! You're welcome :)! Glad I could be of assistance.