by Binme Contributor
Contributor

Flashing green light no internet

How come I get a flashing green light - the long bar one - and no internet? Any ideas? It happens increasingly more each week. Thoughts appreciated people 

18 REPLIES 18
by Grand Master
Grand Master

Re: Flashing green light no internet

@Binme : Welcome to EE's Home Broadband Forum.

 

Green should not be flashing but steady, meaning it's starting up.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Binme Contributor
Contributor

Re: Flashing green light no internet

Had shed loads of issues with no internet and I’ve noticed this flashing a few more times. The unit was not being restarted or rebooted just sat there for the 2nd time this week. It is really annoying me and if it keeps up will go back to complaining and moving. I have no idea about looking at advance settings though. 

by Binme Contributor
Contributor

Re: Flashing green light no internet

It did say there was no internet connection btw during the flashing. 

Highlighted
by Grand Master
Grand Master

Re: Flashing green light no internet

How about the info I requested? I cannot comment until I see it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Flashing green light no internet

Our broadband Tech Gurus may be able to help you, @Binme

 

Otherwise, please send over the information that @XRaySpeX asked for. 🙂

 

Thanks


Chris

by Binme Contributor
Contributor

Re: Flashing green light no internet

I’m late in replying but you know how things take your time. 

Broadband is fibre and the unit is the smart one (like this one https://shop.ee.co.uk/broadband/smart-hub). I shall try to get the info from the unit later tx

by Binme Contributor
Contributor

Re: Flashing green light no internet

That didn’t seem to post. I’ve been busy and that info is Broadband is fibre and the unit is the smart hub.  I need to get that other info later today though. Tx

by Grand Master
Grand Master

Re: Flashing green light no internet

Thanks, I'll wait on it. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Binme Contributor
Contributor

Re: Flashing green light no internet

this is the info from the window you asked for, that ok?Screenshot 2019-04-23 at 10.03.18.png

by Binme Contributor
Contributor

Re: Flashing green light no internet

Screenshot 2019-04-23 at 10.03.18.png

take 2

 this is the info from the window you asked for, that ok?

by Binme Contributor
Contributor

Re: Flashing green light no internet

or is this the info you wanted, the terms are a little confusing 🙂 Screenshot 2019-04-23 at 10.09.31.png

 

 

by Grand Master
Grand Master

Re: Flashing green light no internet

Well, your BB is running fine at full speed.

 

How often do these discons occur?

 

Would you also  post your full router stats.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Binme Contributor
Contributor

Re: Flashing green light no internet

the signal goes once or twice a week which is really annoying during a film! Using both apple and Windows products.

when it works it is okay.

Product name

EE Smart Hub

Serial number

 

Firmware version

v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)

Board version

1

Data sent / received

463.0 MB / 1.1 GB

DSL uptime

1 days 10 Hours 32 Mins 53 Secs

Data rate

8.86 Mbps/40.00 Mbps

Maximum Data rate

9.0 Mbps/50.4 Mbps

Noise margin (up/down)

7.3/8.9

Line attenuation (up/down)

26.5/20.8

Signal attenuation (up/down)

25.6/20.6

Broadband username

 

2.4 GHz wireless network name

EE-K

2.4 GHz wireless channel

Smart (Channel 1)

5 GHz wireless network name

 

5 GHz wireless channel

Smart (Channel 48)

Wireless Security

WPA

Wireless mode

Mode 1

Firewall

Default

MAC address

BC:30:D9:10

Software variant

-

Boot loader

0.0.3-EE (Mon Dec  4 17:32:53 201 7)

by Grand Master
Grand Master

Re: Flashing green light no internet

Once or twice a week isn't too bad.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Binme Contributor
Contributor

Re: Flashing green light no internet

I'll let you know later - that may be a few days before I'm back though 🙂

tx

by Binme Contributor
Contributor

Re: Flashing green light no internet

Yesterday got a call from the proactive team (who'd have thought...) and they rebooted something to increase the speed and reliability as they had seen it all slow to a British rail train.

No further problems so far but i shall be looking at your prompts and guidance XraySpeX to monitor how the broadband goes. Cheers. D

 

by Binme Contributor
Contributor

Re: Flashing green light no internet

Hi again

having said all that got this on the log as it all went offline again. 

phone line okay and clear by the way and flashing yellow green colour 

anything there i should be concerned about?

This is getting annoying EE if it increases like it did last time and the broadband becomes functionally useless.

10:12:41, 26 Apr.System up
10:12:40, 26 Apr.Detect and configure Ethernet port1 as LAN
10:12:40, 26 Apr.Hub has activated against the device management system
10:12:40, 26 Apr.WAN Auto-sensing last connection port: DSL WAN
09:59:55, 26 Apr.PPP: Stopped PPP daemon(0,1,5)
09:59:55, 26 Apr.PPP: Starting PPP daemon
09:59:54, 26 Apr.DSL Link Down: duration was 20 seconds
09:59:54, 26 Apr.WAN Auto-sensing detected port DSL WAN
09:59:54, 26 Apr.DSL Link Up: Down Rate=22176kbps, Up Rate=7660kbps; SNR Margin Down=0.0dB, Up=0.0dB
09:59:11, 26 Apr.WAN Sensing Auto sensing Complete, interface selected
09:59:10, 26 Apr.WAN Sensing Auto sensing Running
09:59:10, 26 Apr.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
09:59:04, 26 Apr.PPP: Stopped PPP daemon(0,1,5)
09:59:01, 26 Apr.PPP LCP Send Termination Request (User request)
09:58:58, 26 Apr.PPP LCP Send Termination Request (User request)
09:58:58, 26 Apr.PPP: IPCP down
09:58:58, 26 Apr.PPP: LCP down
by Grand Master
Grand Master

Re: Flashing green light no internet

What are the full router stats to go with that log?

 

You really need to do my tests from the test socket.

 

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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