19-07-2019 01:06 PM - edited 19-07-2019 01:06 PM
So ordered the fibre regrade and it happened earlier this morning i was actually up at the computer but notice only my upstream sync speed went up my downstream sync speed actually lowered slightly from 40.00mbps to 36.34mbps
19-07-2019 01:19 PM
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
19-07-2019 01:21 PM
Thanks for reply
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date
ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings
|VDSL Range A (Clean)||79.4||56.6||20||18.3||51.1||Available||Available||--|
|VDSL Range B (Impacted)||77.5||52.9||20||16.6||45.4||Available||Available||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 6||--||4 to 8||Available||--||--|
|WBC ADSL 2+ Annex M||Up to 6||Up to 1||4 to 8||Available||--||--|
|ADSL Max||Up to 5||--||3.5 to 7.5||Available||--||--|
|WBC Fixed Rate||2||--||--||Available||--||--|
|Max Observed Downstream Speed (Mbps)||42.15|
|Max Upstream Observed Speed (Mbps)||17.01|
|Last Test Date||11-07-2019|
19-07-2019 01:30 PM - edited 19-07-2019 01:31 PM
Yes, you should probably be getting 70+ Meg.
What are all EE's contractual speed estimates given in your MyEE for BB under Your broadband speed ?
19-07-2019 01:38 PM - edited 19-07-2019 01:39 PM
this is in the contract thing
We estimate your line will support downloads between 48.1Mb/s and
72.3Mb/s and uploads between 15.1Mb/s and 18.2Mb/s – your
minimum guaranteed speed is 41.3Mb/s.
and from site
Minimum Fibre Download Speed is 48.1 Mb/Sec
Maximum Fibre Download Speed is 72.3 Mb/Sec
Minimum Fibre Upload Speed is 15.1 Mb/Sec
Maximum Fibre Upload Speed is 18.2 Mb/Sec
Minimum Guaranteed Download Speed is 41.30 Mb/Sec
19-07-2019 02:05 PM
Complain to EE that you are not even getting the min guaranteed speed of 41.3 Meg when you should be getting 70 Meg.
22-07-2019 01:17 AM
Just noticed internet dropped out for about 30 seconds maybe and speeds up by about 10Mbps
22-07-2019 02:23 AM
Still below EE's minimum down speed.
24-07-2019 01:23 AM - edited 24-07-2019 01:24 AM
28-07-2019 05:32 PM
Still not any higher than last post which i dont think is very good, have had sky before and received full speeds no problem before. EE not much help pretty much saying im getting the minimum.
Is it possible to get a DLM reset? As surely when my regrade went through it should have went up to the highest sync speed and dropped from there if was problem? But it seems mine has slowly went up.
by Cazamataz66 Saturday