by Martinctyler1
Explorer

Fibre broadband speed

I’ve just upgraded from standard to fibre broadband but as yet the speeds are still the same and when I look at the BT wholesale check it was the line speed max is only 11mb ( my guaranteed minimum is 15mb). I’ve seen the note about waiting 10 days but does this sound right? I’d expect some improvement straight away. Thanks

3 REPLIES 3
by Grand Master
Grand Master

Re: Fibre broadband speed

Welcome to EE's Home Broadband Forum.

 

The 10 days you hear about is not for BB to be activated but allegedly for it to settle down.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Martinctyler1
Explorer

Re: Fibre broadband speed

Thanks for reply. 1 . Heres the router stats This is a list of your EE Smart Hub settings and current statistics. Product name:Smart Hub Serial number:+EEH001+1905007331 Firmware version:v0.00.24.06190-EE Firmware updated:Your Firmware has not been updated. Board version:01 DSL uptime:0 Days, 20 Hours, 42 Mins, 18 Secs Data rate:1.35 Mbps / 12.21 Mbps Maximum data rate:1.35 Mbps / 12.34 Mbps Noise margin (up/down):5.2 / 6.2 Line attenuation (up/down):40.1 / 30.7 Signal attenuation (up/down):39.7 / 24.9 Data sent / received:129.2 MB / 1.1 GB Broadband username:PRODUCTIONHQNUN308268234@fs 2.4 GHz wireless network name:Stonebridge 2.4 GHz wireless channel:Smart (Channel 1) 5 GHz wireless network name:Stonebridge 5 GHz wireless channel:Smart (Channel 48) Wireless security:WPA2 Wireless mode:Mode 1 Firewall:Default MAC address:78:DD:12:E3:F8:25 Software variant:- Boot loader: 0.0.3-EE (Mon Dec 4 17:32:53 2017 2. Cant run a wired test as my 2 laptops are both wireless only, but heres the thinkbroadband result for a wireless test https://www.thinkbroadband.com/speedtest/1555706358746762355 3. Heres the exchange details Exchange Search Results Exchange Name OLO County Region Cley EACLE Norfolk East 4. Heres the BT checker Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper High Low High Low VDSL Range A (Clean) 34.4 24 5.7 3.7 21.1 Available -- -VDSL Range B (Impacted) 33.1 20 5.6 3.1 16.5 Available -- -Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date FTTP on Demand 330 30 -- Available -- -ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper WBC ADSL 2+ Up to 14.5 -- 12 to 17.5 Available -- Yes WBC ADSL 2+ Annex M Up to 14.5 Up to 1.5 12 to 17.5 Available -- Yes ADSL Max Up to 8 -- 7 to 8 Available -- -Fixed Rate 2 -- -- Available -- -Observed Speeds VDSL ADSL Max Observed Downstream Speed (Mbps) 11.19 14.32 Max Upstream Observed Speed (Mbps) 1.36 1.24 Observed Date 2019-04-18 2018-12-23 Other Offerings Availability Date VDSL Multicast -- -- -- Available -- -ADSL Multicast -- -- -- Available -- -Premise environment Status For all ADSL and WBC Fibre to the Cabinet (VDSL or
by Grand Master
Grand Master

Re: Fibre broadband speed

Thanks. You are now on Fibre, altho' as you say it's not faster than standard ADSL.

 

  1. Your Up sync speed is 1.35 Meg. That's v. unlikely on ADSL; the theoretical max is 1.4 Meg. I never get more than about 1.25 Meg on ADSL
  2. Laying out this bit of the BTw Availability Check more clearly:

    @Martinctyler1 wrote:
    Observed Speeds                                           VDSL                 ADSL
    Max Observed Downstream Speed (Mbps) 11.19                 14.32
    Max Upstream Observed Speed (Mbps)       1.36                   1.24
    Observed Date                                               2019-04-18       2018-12-23

    is saying:
  • On 23/12/18 you were on ADSL with speeds 14.32/1.24 Meg.
  • On 18/04/19 you were on VDSL with speeds 11.19/1.36 Meg.

What's at the bottom of that table about:

Premise environment

Status

Bridge Tap ??????  

?

 

All the same, you are getting well below the Handback Thresholds. You should wait the 10 days to see if it improves just to satisfy their myths & then complain to EE that you are not even getting your Guaranteed Min.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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