19-04-2019 06:54 PM
I’ve just upgraded from standard to fibre broadband but as yet the speeds are still the same and when I look at the BT wholesale check it was the line speed max is only 11mb ( my guaranteed minimum is 15mb). I’ve seen the note about waiting 10 days but does this sound right? I’d expect some improvement straight away. Thanks
19-04-2019 09:19 PM
Welcome to EE's Home Broadband Forum.
The 10 days you hear about is not for BB to be activated but allegedly for it to settle down.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
19-04-2019 09:56 PM
19-04-2019 11:16 PM
Thanks. You are now on Fibre, altho' as you say it's not faster than standard ADSL.
Observed Speeds VDSL ADSL
Max Observed Downstream Speed (Mbps) 11.19 14.32
Max Upstream Observed Speed (Mbps) 1.36 1.24
Observed Date 2019-04-18 2018-12-23
What's at the bottom of that table about:
All the same, you are getting well below the Handback Thresholds. You should wait the 10 days to see if it improves just to satisfy their myths & then complain to EE that you are not even getting your Guaranteed Min.