by
Contributor

Re: Experiencing random packet loss

i found a server from league of legends that seems to have exact correlation with the spikes i get in game: 

C:\WINDOWS\system32>ping -n 20 104.160.142.3

Pinging 104.160.142.3 with 32 bytes of data:
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Request timed out.
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=28ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=32ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=31ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55

Ping statistics for 104.160.142.3:
Packets: Sent = 20, Received = 19, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 32ms, Average = 29ms

C:\WINDOWS\system32>ping -n 20 104.160.142.3

Pinging 104.160.142.3 with 32 bytes of data:
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Request timed out.
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Request timed out.
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=32ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Request timed out.
Reply from 104.160.142.3: bytes=32 time=30ms TTL=55
Reply from 104.160.142.3: bytes=32 time=29ms TTL=55
Request timed out.

Ping statistics for 104.160.142.3:
Packets: Sent = 20, Received = 13, Lost = 7 (35% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 32ms, Average = 29ms

by
Grand Master

Re: Experiencing random packet loss

Those pings illustrate nowt as I told you earlier but the pathping would & it does, showing again that node 80.157.202.38 is the culprit.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Contributor

Re: Experiencing random packet loss

i don't get it, it says 0% loss but i'm definitely experiencing lag with low ping in all games i play ....... 

C:\WINDOWS\system32>pathping 104.160.141.3

Tracing route to 104.160.141.3 over a maximum of 30 hops

0 Ben-PC.default [192.168.1.230]
1 BRIGHTBOX2 [192.168.1.1]
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC.default [192.168.1.230]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% BRIGHTBOX2 [192.168.1.1]

Trace complete.

by
Contributor

Re: Experiencing random packet loss

i could post a link to a clip of what happens ?

by
Contributor

Re: Experiencing random packet loss

https://gyazo.com/f3af5e46d370bf6b148408a6d62c43b2

 

The GREEN marker on the floor is where i click to move and the character should respond straight away but as you can see it takes about 3 seconds to respond.......and in the top right corner you can see my ping is at a stable 38

This isn't the only game the delay occurs on.

by
Grand Master

Re: Experiencing random packet loss

[ Edited ]

Noodelzz wrote:

i don't get it, it says 0% loss


Did you read what I wrote earlier?


XRaySpeX wrote:

Your pathping has given up the ghost prematurely. It's a bit weak that way, stopping at the 1st non-responsive server.

Yours is doing the same! Fortunately mine doesn't & I get this:

C:\>pathping 104.160.141.3

Tracing route to 104.160.141.3 over a maximum of 30 hops

  0  XRay-PC.XRayGroup [192.168.1.10]
  1  OrangeRouter [192.168.1.1]
  2  213.1.112.200
  3  213.1.117.61
  4  213.1.79.130
  5  87.237.20.136
  6  87.237.20.34
  7  80.150.170.17
  8  lon-sb3-i.LON.GB.NET.DTAG.DE [62.154.5.34]
  9  80.157.131.70
 10     *        *        *
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           XRay-PC.XRayGroup [192.168.1.10]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  OrangeRouter [192.168.1.1]
                                0/ 100 =  0%   |
  2    7ms     0/ 100 =  0%     0/ 100 =  0%  213.1.112.200
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  213.1.117.61
                                0/ 100 =  0%   |
  4    9ms     0/ 100 =  0%     0/ 100 =  0%  213.1.79.130
                                0/ 100 =  0%   |
  5   11ms     0/ 100 =  0%     0/ 100 =  0%  87.237.20.136
                                0/ 100 =  0%   |
  6   11ms     0/ 100 =  0%     0/ 100 =  0%  87.237.20.34
                                0/ 100 =  0%   |
  7   13ms     0/ 100 =  0%     0/ 100 =  0%  80.150.170.17
                                0/ 100 =  0%   |
  8   12ms     0/ 100 =  0%     0/ 100 =  0%  lon-sb3-i.LON.GB.NET.DTAG.DE [62.154.5.34]
                              100/ 100 =100%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%  80.157.131.70

Trace complete.

 

Just like @stonemercy. Same problem! But with node 80.157.131.70 (also Deutsche Telekom AG). 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Experiencing random packet loss

[ Edited ]

Hi @Noodelzz and @stonemercy

 

So we can have this fully investigated please can you give our technical team a quick call and they will run through a diagnostic test.

 

Please do let me know how you get on.

 

Many thanks,

 

Lee

Highlighted
by
Grand Master

Re: Experiencing random packet loss

[ Edited ]

@Noodelzz, @stonemercy, @Kieran02, @DrNefarious, @LoudSpy, @dan0117:

 

Out of 6 users reporting this issue in the last 2 days, 4 of you are hitting a packet loss wall at a Deutsche Telekom AG server en route to your game servers. Some coincidence, eh? The other 2 were unable to pin-point the IPs of their game servers.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Experiencing random packet loss

Thank you @XRaySpeX for collating the details of the affected users Smiley Happy

 

Many thanks,

 

Lee

by
Investigator

Re: Experiencing random packet loss

Experiencing the exact same issue, cannot play any games and tried streaming on Twitch, every day since Thursday it's been showing very unstable events, worse than a non-fibre broadband. Definetly believe something's up and I would think something has changed on ee's side since then. 

 

There have been a few buffering issues also on watching videos and barely noticeable slower page loading, however it seems gaming has taken a big hit and seems to be the most noticeably effected. For instance, in call of duty, after starting a match and playing for less than 10 seconds in and rubberbanding, connection interrupted occurs. This is more sever than just lag, it's a full on loss of control. Haven't had the best weekend with all of the trouble on the network, please look into this, only been with ee for less than 6 months and this is the quickest I have been to regret joining.

by
EE Community Support Team

Re: Experiencing random packet loss

Hi @colinmoore7g and welcome to the community.

 

Please do give our technical team a quick call and get them to run a diagnostic.

 

Let me know how you get on with this issue.

 

Many thanks,

 

Lee

by
Investigator

Re: Experiencing random packet loss

[ Edited ]

Literally the exact same issue. Ive been noticing this on League of Legends, as well as Rainbow six siege. My issue looks just like the gif OP posted. Very frustrating. Ive given support a call and they're running tests however the lady on the phone didn't know what packet loss is. 

 

We've been asked to book an engineer to come check the cables and see if there is a hardware issue. Im not sure how far it will go, but hopefully it fixes the issue.

by
EE Community Support Team

Re: Experiencing random packet loss

Do keep us up to date @grimex

 

Many thanks,

 

Lee

by
Investigator

Re: Experiencing random packet loss

 I doubt it's a hardware issue unless all of us are based in NI.

 

Please do let us know if anything is solved.

by
Grand Master

Re: Experiencing random packet loss

@grimex: Not a hope in the world! The issue lies 100s of miles away from your home.

 

Doesn't even know what package loss is & so books an eng. LOL! Can you beat it?

 

I said earlier that it was a waste of time phoning CS. Use the online form straight into the BB Team.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Investigator

Re: Experiencing random packet loss

@XRaySpeX you reckon this could be fixed within the next few days? got a few days off and would rather not spend it bored out of my mind :/

 

everything is literally unplayable atm

by
Grand Master

Re: Experiencing random packet loss

[ Edited ]

@grimex: No idea how long these things take. There was a similar incident a year or 2 back with Sky Poker & Sky games getting blocked at a Deutsche Telekom node & it took EE weeks to even sit up & take notice. Dunno what action EE took but the Sky players eventually reported it was working.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
Investigator

Re: Experiencing random packet loss

@XRaySpeX Not good at all- im sitting here twiddling my thumbs trying to find something to do. If it is going to take potentially weeks then i might have to switch ISP's. It's a shame because i haven't had any real issues with EE before.

 

Until then i'll keep hammering support to raise awareness.

by
Investigator

Re: Experiencing random packet loss


stonemercy wrote:

 I doubt it's a hardware issue unless all of us are based in NI.

 

Please do let us know if anything is solved.


Well, i'm based in NI, Carrickfergus, issue started on Thursday and persists up to this point, looks like i'm affected by the same issue, surely the community support team can feed this to the relevant department and get this sorted. Phoned and they hadn't the foggiest for what is going on.

by
Grand Master

Re: Experiencing random packet loss

I repeat: I said earlier that it was a waste of time phoning CS. Use the online form straight into the BB Team.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.