by Chelsealb
Explorer

Ever since I got ee internet my Netflix won’t work, I have unplugged and redone

Ever since I got my EE bright box 2 internet Netflix will refuse to load. I have unplugged the back of the box and replugged after 30 seconds. 

I am not happy with this at all as we pay a lot of money for this internet and we got promised it would work! 

3 REPLIES 3
by Grand Master
Grand Master

Re: Ever since I got ee internet my Netflix won’t work, I have unplugged and red

What do you mean exactly by "Netflix will refuse to load"? Onto what? How does it fail? Any error msg? Isn't https://www.netflix.com/gb/ just a website you access from your browser?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Chelsealb
Explorer

Re: Ever since I got ee internet my Netflix won’t work, I have unplugged and red

It loads the tv programme then after 2 minutes it stops playing. And this is on my smart tv.

Sent from my iPhone
by Grand Master
Grand Master

Re: Ever since I got ee internet my Netflix won’t work, I have unplugged and red

Is this an app you are running on your smart TV?

 

Does the TV still show it is connected to the Net? Can you run other On-demand apps like BBC iPlayer?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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