03-08-2017 03:31 PM
Here's the history:
16/06/17 - Received email saying invoice (for period 15 Jun to 14 Jul) from previous day was available.
17/06/17 - Phoned 150 to cancel Home Broadband.
17/06/17 - Received confirmation email saying service would end on 30/06/17 and final bill would be available in a few days.
03/07/17 - Payment for period 15 Jun to 14 Jul taken by Direct Debit.
16/07/17 - No final bill received.
16/07/17 - Received email saying invoice (for period 15 Jul to 14 Aug) from previous day was available.
16/07/17 - Phoned 150 to find out what was happening. Customer Service agent said he couldn't do anything and put me through to 'Technical'. The lady there said:
a) She'd sort it out,
b) She'd keep an eye on it and call me back if there was a problem,
c) I wouldn't have to pay the invoice I'd just received.
None of these turned out to be true.
16/07/17 - Received email saying I'd cancelled my cancellation order, which wasn't true.
16/07/17 - Received another email saying the service would end on 17/07/17 and final bill would be available in a few days. Neither of these turned out to be true.
02/08/17 - Payment for period 15 Jul to 14 Aug taken by Direct Debit.
Where do I go from here? I don't want to spend another fruitless 30 mins on the phone.
03-08-2017 04:12 PM
This user forum cannot have access to your specific a/c. You do need to call EE to sort out your bill & cancellation.
03-08-2017 05:35 PM