by melodysoyani Contributor
Contributor

EE broadband cannot log in the League of Legends

My broadband cannot connect the server of league of legends around 5.30pm to 10.30 pm or 12pm everyday, furthremore, occassionly it connection lost during the weekends.

 

But the connection is very stable if the 4G mobile broadband was employed. I don't know why. anybody meet this problem before?

14 REPLIES 14
by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

Which BB? Fixed Home BB or mobile BB?

 

Please post the tracert to your gaming server.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

@melodysoyani 

 

From other forum posts in the past in this issue kept seems to be DNS related at EE/UK networks. 

 

You could try using a VPN. Or setting up a gaming WiFi channel on your router, then set the DNS for that channel to Google or Open DNS settings (not sure if that's possible on the EE routers)

 

Have you posted on the LoL forums or Reddit if other people are having issue ? 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Hi,   

 

 

    Thanks for your reply. But what is meaning for tracery?

 

many thanks

by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Hi 

 

 

 

     Thanks for your reply. I never met this problem when I using the virgin media. You mean this is the problem only for the EE/UK?

by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

I used the fixed EE broadband.

by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

If you have a Windows PC, open a command window & type the command tracert URL-of-your-game-server into it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Sorry. Min is the Mac OS...

 

many thanks

by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

On MacOS use the similar command traceroute .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Hi

 

 

 

        there is the traceroute:

 

traceroute to prod.eu.lol.riotgames.com (66.150.148.30), 64 hops max, 52 byte packets

1  eehub (192.168.1.254)  5.069 ms  2.420 ms  2.076 ms

2  * * *

3  * * *

4  * * *

5  * * *

6  * * *

7  * * *

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  *

by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Furthermore, my router is EE smart hub.

by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Here is the traceroute results now.

 

 

traceroute to prod.euw1.lol.riotgames.com (185.40.64.65), 64 hops max, 52 byte packets

1  eehub (192.168.1.254)  4.956 ms  2.602 ms  2.420 ms

2  * * *

3  * * *

4  * * *

5  * * *

6  * * *

7  *

 

 

by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

That doesn't look right. From here it looks like:

C:\>tracert prod.eu.lol.riotgames.com

Tracing route to prod.eu.lol.riotgames.com [66.150.148.30]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  BrightBox.ee [192.168.11.1]
  2     2 ms     3 ms     2 ms  OrangeRouter [192.168.1.1]
  3     *        *        *     Request timed out.
  4     *       19 ms    13 ms  213.121.98.145
  5    23 ms    36 ms    31 ms  213.121.98.144
  6    14 ms    12 ms    13 ms  87.237.20.142
  7    15 ms    15 ms    15 ms  87.237.20.32
  8    25 ms    15 ms    22 ms  80.150.169.13
  9    14 ms    15 ms    14 ms  80.150.170.106
 10    24 ms    14 ms    17 ms  ae-3.r24.londen12.uk.bb.gin.ntt.net [129.250.4.23]
 11    87 ms    86 ms    86 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
 12    86 ms    85 ms    92 ms  ae-1.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.207]
 13    93 ms    92 ms    91 ms  ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
 14   171 ms   164 ms   164 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 15   158 ms   157 ms   169 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 16   157 ms   156 ms   165 ms  ae-1.a01.lsanca07.us.bb.gin.ntt.net [129.250.2.160]
 17   150 ms   152 ms   150 ms  ae-0.internap.lsanca07.us.bb.gin.ntt.net [129.250.203.98]
 18   296 ms   195 ms   196 ms  border1.po1-40g-bbnet1.lax010.pnap.net [216.52.255.13]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

but as it's tailing off, it's not much help to us.

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: EE broadband cannot log in the League of Legends

Following @Northerner's suggestion you could try & get round this issue by switching the DNS in the router to Manual with 1 of these public DNS:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Norton DNS:	198.153.192.40 & 198.153.194.40

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by melodysoyani Contributor
Contributor

Re: EE broadband cannot log in the League of Legends

Hi

 

 

      I am really appreciated for your help. But I have already tried to switch the DNS manually. after that, my traceroute is like this :

 

traceroute to prod.euw1.lol.riotgames.com (185.40.64.65), 64 hops max, 52 byte packets

1  * * *

2  * * *

3  eehub (192.168.1.254)  4.464 ms !N *  9.970 ms !N

 

 

furthermore, after changed the DNS for a while (All those public DNS have already tried). My EE smart hub started to troubleshooting and there was no BB service.

 

Kind regards

 

 

 

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