23-09-2019 06:42 PM
Just managed to accidentally enable block all - with a rule set up which wasn't live.
Blocked all internet access - and i couldn't revert back.
Had to trace through script and change values to enable the settings to be saved.
Solved! See the answer below or view the solution in context.
24-09-2019 07:55 AM
Thanks for coming to the community 🙂
Have you managed to get it all sorted and save the changes now?
09-10-2019 07:54 PM
links to this fix appear to have been removed and I am experiencing exactly the same issue with no end in sight.Can the fix please be made available.Thanks
10-10-2019 01:46 PM
If by that,you mean the gentlemen over the telephone handling tech support then yes I have,describing the fault earlier we narrowed it down to a software glitch that was disallowing the router from assigning the time correctly(24 hour clock disabled) when operating access control so a new router was dispatched,but once the access controls are operated by myself,all internet access is lost-to all devices-the gents over the phone said it was probably a one in a million freak glitch but the original posters post shows otherwise,please advise.
10-10-2019 02:06 PM
OK, thanks @toks.
Has the replacement router fixed the problem or have you not received it yet?
We received some similar posts about the Brightbox 2 router last week, where the date and time was incorrect. We reported that and it was fixed. Smart Hubs were unaffected by this.
10-10-2019 02:54 PM
if it's the same software issue that i encountered - ensuring all devices are switched on and visible by the router before applying the restrictions.
It's the ones that are greyed out that cause the save to fail.
Hope this helps
10-10-2019 03:13 PM
That's an interesting possibility🤔,will give it a try and report back if it works,Many thanks for your help.There are greyed out devices on the list for starters...Hope it works...fingers crossed.
10-10-2019 03:19 PM
Tried this,sadly it does not work,It blocks access to ALL the smart TV's connected to the network,same model but different IP addresses and it does not work even when one specifies the IP address instead of the type of device.
10-10-2019 05:45 PM
Just to clarify - you have the slider "Disable access to all devices" set to No.
Also the times specified is when you want the device to be disabled - so for my kids - i've got it disabled from 7.30pm until 7.30am only on their devices.
All devices not specified have access 24/7
11-10-2019 10:38 AM
Ok. It's working properly now.Much appreciated@Greenback-thanks for looking out.
Thoughts:I think the problem arises from the clock-this only worked when I set it up in the "am"(this morning) so the routers time and the time being set up were in sync.I followed your guidance yesterday(in the p.m) but the 24 hour clock has stopped reading,it sets up using the 12 hour format whereas the router clock would read,for example :13:45 as opposed to 1:45, the router forces you to put in the latter.Bit bizarre because up until a few weeks ago,the 24 hour clock worked perfectly when setting up access controls and the greyed out devices didn't seem to affect the hub.In any case,it's working now.
11-10-2019 11:05 AM
Thanks for letting us know @toks.
Please be sure to come back to the community if you have any further questions,