by zorberman Investigator
Investigator

EE SMART HUB Access control not working correctly

Hi,

 

i need to enable access control for devices on my network. But it only seems to apply time and ignores the date day of week. Im running firmware v0.00.24.06190-EE.

 

these setting have been work fine all week but now Saturday has come, i’ve had to disable the access control as the rules are still being applied.

 

any ideas?

 

thanks in advance

 

robert moore

 

1F859DBE-1BD6-48AF-8DCD-39CE899FCCFE.png

5 REPLIES 5
by
EE Community Support Team

Re: EE SMART HUB Access control not working correctly

Hi there @zoberman. 

 

I am sorry to hear this is happening with your Smart Hub. 

 

Have you recently made any changes that could impact this?

 

I would recommend possibly getting in touch with our technical care team who can take a look at this further. 

 

Thanks, 

 

Katie 🙂

by Grand Master
Grand Master

Re: EE SMART HUB Access control not working correctly

Have you tried rebooting the router since applying the rules?

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by zorberman Investigator
Investigator

Re: EE SMART HUB Access control not working correctly

Yes,

 

unfortunately this did not help.

 

robert

by zorberman Investigator
Investigator

Re: EE SMART HUB Access control not working correctly

This is the first time I have used access control rules.

 

they have been working fine all week, it just seems like the rules are just ignoring the day of week and only being applied to the time.

 

robert

by
EE Community Support Team

Re: EE SMART HUB Access control not working correctly

Hi @zorberman

 

Have you been able to get in touch with our technical care team?

 

Katie:)

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