by borisd0 Contributor
Contributor

Downstream data sync speed reduced.

For years my downstream speed was around 25mbs.

I have been away for 4 weeks with the router left on. Now after 10 days back the speed would appear to be fixed at 18mbs. Several router resets aleays produces the same result exactly . Have the physical properties if the line caused this 28% drop?  Or is it connected to the Covid-19 problems. I don't feel inclined to persue it at the moment, I think that EE are busy with other matters. The present rate is just above the guaranteed minimum so I guess that I'm on thin ice . 

Any ideas?

11 REPLIES 11
by
EE Community Support Team

Re: Downstream data sync speed reduced.

Hi @borisd0.

 

Has there been any environmental changes in your home? Anything placed near the router that could cause interference?

 

Jon

by Pippincp Established Contributor
Established Contributor

Re: Downstream data sync speed reduced.

Any noise on your phone line? 17070 option 2. Should be silent between announcements.

by Grand Master
Grand Master

Re: Downstream data sync speed reduced.

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

  • For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
  • For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by borisd0 Contributor
Contributor

Re: Downstream data sync speed reduced.

 

No changes in the house.

by borisd0 Contributor
Contributor

Re: Downstream data sync speed reduced.

Line test was fine , no noise heard.

by borisd0 Contributor
Contributor

Re: Downstream data sync speed reduced.

Here attached is the technical information sheet from the router.

Do I read as down line attenuation has increased from 26.5 to 38.7? is this the cause?

 

Product nameEE Smart Hub
Serial number 
Firmware versionv0.04.02.09120-EE (Thu Sep 12 18:15:40 2019)
Board version1
Data sent / received506.1 MB / 3.2 GB
DSL uptime3 days 3 Hours 2 Mins 0 Secs
Data rate6.58 Mbps/18.00 Mbps
Maximum Data rate6.5 Mbps/28.4 Mbps
Noise margin (up/down)6.0/7.4
Line attenuation (up/down)38.7/26.5
Signal attenuation (up/down)26.1/23.9
Broadband username 
2.4 GHz wireless network name 
2.4 GHz wireless channelSmart (Channel 1)
5 GHz wireless network name 
5 GHz wireless channelSmart (Channel 48)
Wireless SecurityWPA
Wireless modeMode 1
FirewallDefault
MAC address 
Software variant-
Boot loader 0.0.3-EE (Mon Dec  4 17:32:53 2017)
by Grand Master
Grand Master

Re: Downstream data sync speed reduced.

No, the attenuation is given for upstream followed by downstream.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by borisd0 Contributor
Contributor

Re: Downstream data sync speed reduced.

Router re plugged to master socket and rebooted, results below.

 

Product nameEE Smart Hub
Serial number1839002889
Firmware versionv0.04.02.09120-EE (Thu Sep 12 18:15:40 2019)
Board version1
Data sent / received1.0 MB / 4.5 MB
DSL uptime0 days 0 Hours 4 Mins 54 Secs
Data rate6.02 Mbps/18.00 Mbps
Maximum Data rate6.0 Mbps/29.0 Mbps
Noise margin (up/down)6.2/8.7
Line attenuation (up/down)38.8/25.6
Signal attenuation (up/down)26.1/23.0
Broadband username 
2.4 GHz wireless network name 
2.4 GHz wireless channelSmart (Channel 1)
5 GHz wireless network name 
5 GHz wireless channelSmart (Channel 48)
Wireless SecurityWPA
Wireless modeMode 1
FirewallDefault
MAC address 
Software variant-
Boot loader 0.0.3-EE (Mon Dec  4 17:32:53 2017)
Highlighted
by Grand Master
Grand Master

Re: Downstream data sync speed reduced.

The DLM system has put you on a banded profile in response to past errors on your line, at the top of the up to 18 Meg band of these VDSL Banded Profiles. You need to give the DLM time to relent & remove any banding. If your sync speed at the test socket remains stuck at the same speed for 10 days you should ask EE to investigate the underlying fault. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by borisd0 Contributor
Contributor

Re: Downstream data sync speed reduced.

Thanks for your help, I'll just have to be patient.

by Grand Master
Grand Master

Re: Downstream data sync speed reduced.

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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