by toneofsurprise Investigator
Investigator

Download Broadband Bill

How do I access my broadband bill?

 

I'm a brand new customer and would like to know what date the money will be leaving my account, and the only way to see that is to download the bill.

 

However, when I go to "Your Bills" I get the bill date, bill number and ammount due but no option (or any links) to download the bill.

 

I'm rather lost.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Download Broadband Bill

Hi @toneofsurprise

 

I'd highly recommend a quick chat with broadband customer services and they can tell you the exact information you need.

 

Thank you

 

Richard

 

🙂

8 REPLIES 8
by
EE Community Support Team

Re: Download Broadband Bill

Hi @toneofsurprise

 

Thanks for coming to community 🙂

 

Have you had a look at our My home broadband, home phone and EE TV bill explained help and support pages?

 

All the information you need should be there.

 

Richard

 

🙂

by toneofsurprise Investigator
Investigator

Re: Download Broadband Bill

I have looked there, however it doesn’t answer my question.

 

I don’t have any link to download the PDF of the bill to begin with.

by
EE Community Support Team

Re: Download Broadband Bill

Hi @toneofsurprise

 

How are you logging in, is it via a desktop or a mobile device?

 

Have you actually had a bill generated yet?

 

Thank you

 

Richard

 

🙂

by toneofsurprise Investigator
Investigator

Re: Download Broadband Bill

I’ve tried logging in on mobile and desktop - same issue with both.

 

It tells me there is a bill and gives me the bill date, bill number and the amount due - I just don’t have a download link for it which I need so I know when the money will be taken.

by
EE Community Support Team
Solution

Re: Download Broadband Bill

Hi @toneofsurprise

 

I'd highly recommend a quick chat with broadband customer services and they can tell you the exact information you need.

 

Thank you

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: Download Broadband Bill

On my Bills page, there is a download button to the right of the bill number. The amount comes out of my account 14 days after the bill date, and is shown when you download the bill.

by toneofsurprise Investigator
Investigator

Re: Download Broadband Bill

THank you @Richard_C and @Mustrum for your help.

 

Customer services were able to tell me the information that I needed and the download button now appears on my page (perhaps I was too quick for the system!).

by
EE Community Support Team

Re: Download Broadband Bill

That's great news @toneofsurprise - Thanks for the update.

 

Have a great Sunday. Smiley Happy

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.