Highlighted
by Investigator
Investigator

Do i need an engineer for fibre plus? currently on fibre.

Moved recently, currently have fibre but thought id upgrade to the fibre plus. 
Engineer was booked in but with everything going on, cant see it happening. Anyone else is same situation? what happens? when i plug in the router, will it just work?

7 REPLIES 7
Highlighted
by Expert Contributor
Expert Contributor

Re: Do i need an engineer for fibre plus? currently on fibre.

Yes, as you already have fibre the router will work.

Highlighted
by Investigator
Investigator

Re: Do i need an engineer for fibre plus? currently on fibre.

I meant at the house before the move, so im guessing all depends whether theres fibre to the new house? 
I did see the port, so heres hoping.

Highlighted
by Expert Contributor
Expert Contributor

Re: Do i need an engineer for fibre plus? currently on fibre.

I'm a bit confused as you said you'd moved recently and now you're saying at the house before the move???

 

What port are you referring to?

Highlighted
by Investigator
Investigator

Re: Do i need an engineer for fibre plus? currently on fibre.

Sorry! 
I had EE fibre at the place we was, we've now moved to a house so i told EE about the move and upgraded whilst i was on the phone.. the engineer was booked for tomorrow, so didnt know how it would work. Hopefully the port currently in the house will support the fibre and all will just work? or would i need an engineer (hopefully thats explained better)

Highlighted
by Expert Contributor
Expert Contributor

Re: Do i need an engineer for fibre plus? currently on fibre.

Providing the engineer can connect you without entering the house you'll be OK. By port do you mean the telephone master socket? Is it a new build house?

Highlighted
by Investigator
Investigator

Re: Do i need an engineer for fibre plus? currently on fibre.

I really hope so, especially working from home. 
Its an old house, yeah sorry, master telephone socket.. im not the best i know. but really appreciate the help.

Highlighted
by Expert Contributor
Expert Contributor

Re: Do i need an engineer for fibre plus? currently on fibre.

No problem, glad to be able to help.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.