by lupianwolf

Device does not show up and is slow

My phone does not show up under ‘currently connected devices’ when I go to router settings but is still somehow connected to the internet, it is just slow. 


I’ve restarted the router from the browser, it shows up in the devices and becomes fast until a few minutes later it disappears. Still connected but becomes slow.


I assume the two issues are connected. Any way to fix this?.

by Grand Master
Grand Master

Re: Device does not show up and is slow



Have you checked the phone settings? It maybe wifi goes into sleep when the phone does.


You haven't said which phone you have. 



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by lupianwolf

Re: Device does not show up and is slow


EE Community Support Team

Re: Device does not show up and is slow

Hi @lupianwolf


Welcome to the community. 


It may be worth 'forgetting' the WiFi network on your iPhone:-


Tap Settings >>> WiFi >>> tap the WiFi connection >>> Scroll down and tap Forget Network.


Then, re-set it back up again.


Let me know if that works.


Chris 🙂

by Grand Master
Grand Master

Re: Device does not show up and is slow

Welcome to EE's Home Broadband Forum.


The ‘Currently connected devices’ section of the Brightbox is unreliable. It doesn't always show all devices & shows devices no longer connected.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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