by Abanks96
Explorer

Delivery details

I signed up to get my home broadband over 2 weeks ago I have had my first email saying everythings being sorted but nothing since 2 weeks ago no updates and it says nothing on my account, how can I find out when it is going to be delivered or is it worth cancelling and going with someone else?

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: Delivery details

Did you look in your MyEE for BB under Orders&Track an order?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: Delivery details

Morning @Abanks96

 

Welcome to the community and thanks for joining us 🙂

 

Have you been able to track your order following @XRaySpeX advice?

 

Speak soon 🙂

 

Leanne.

 

 

by Abanks96
Explorer

Re: Delivery details

Hello, no it doesnt come up with anything just the order reference number and on my orders it says Provisioning in progress and says that it should all be up and running by today 

Many thanks

 

by
EE Community Support Team

Re: Delivery details

Thanks @Abanks96

 

Your router will arrive on or just before your activation day, this should come today 🙂

 

Our How do I get EE broadband installed? Help page has full information for you 🙂

 

If you would like your order checked, give us a call on 0207 362 0200 our broadband team will be happy to help.

 

Let us know how you get on 🙂

 

Leanne.

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