by Gazareth1980
Explorer

Data boost

Read more
Hi 
I signed up for EE fibre around march last year when I upgraded my phone , I was told that I would receive a 10 gig data boost for signing up to EE fibre , I still have not received the data boost and am getting nowhere when I ring customer support. What is my best course of action to get this rectified as I'm having to buy extra data almost every month now 
3 REPLIES 3
by Grand Master
Grand Master

Re: Data boost

March last year? That's a long time. Your boost should have gone on your phone within 30 days of your BB going live.

 

You need to keep chasing EE to find out why it didn't.

 

You were a new customer of EE for the Fibre & not just upgrading to it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Gazareth1980
Explorer

Re: Data boost

i was upgrading my phone in an EE shop and changed my sky broadband to EE fibre at the same time , I'll have to go back into the shop when I next get the chance . Thanks for the reply 

by Grand Master
Grand Master

Re: Data boost

You're welcome! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.