05-12-2017 12:41 PM
I have been with EE broadband for approaching a month and have been having problems since it came on line.
Initially it seemed to be a WiFi issue with regular drop outs of about 1 minutes occuring every 10 minutes or so with the devices physically wired up working fine. This was solved by disabling the WiFi on the Bright box and connecting a TP link N300.
It has been replaced with longer but much less frequent dop outs. I only notice them once or twice a day (although Sonos has occasionally been stopping so they may be more frequent) but they last usually at least a good 10 minutews during which there is no internet connection whatsoever regardless of how the device is connected to the modem.
Below are the DSK status for the modem running plugged into the normal socket and the test socket respectively.
Near End Indicator
Far End Indicator
Fast Path FEC Correction
Interleaved Path FEC Correction
Fast Path CRC Error
Interleaved Path CRC Error
Loss of Signal Defect
Fast Path HEC Error STR
Interleaved Path HEC Error
System Uptime is: 93:21:10
|5.7 (dB)||5.7 (dB)|
|21.8 (dB)||40.0 (dB)|
|12.8 (dBm)||0.0 (dBm)|
There doesn't seem to be probblems with the local exchange when this happens (MYHSF).
In between these drop outs the internet works fine at the speed EE suggested I would get.
Anyone got any bright ideas on ways I could sort this?
05-12-2017 03:51 PM
05-12-2017 04:25 PM
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
08-12-2017 12:34 PM - edited 08-12-2017 12:35 PM
To clarify the Wifi seems to be working fine now and it is a connection issue as both wired and wireless devices are affected.
The two spoilers contain the data using the normal and test socket and both seem to have the same connection problems.
Here is the connection data for the past few days using the test socket. I note that the error seconds seems high compared to other peoples posted stats.
08-12-2017 02:52 PM
It's worth a read of Why do I need a landline phone?
09-12-2017 03:26 PM
Right, bought a landline phone and plugged it in. Quiet line test seems fine, no noise.
Still getting regular connection loss of about 10 minutes at a time.
by RVH Wednesday
by JessClark78 a week ago