by nv567 Investigator
Investigator

Connection always dropping

For the past week the internet has been very intermittant. Weekend it has been on and off every 20 minutes. Would love if anyone had any ideas to fix it!! Tried different routers, wires, filters the lot! Thanks a lot.

 

DSL status: https://i.imgur.com/Clw1kVJ.png

 

Speedtest: https://www.thinkbroadband.com/speedtest/1517788610851366355

 

Exchange: https://availability.samknows.com/broadband/exchange/EABEC

 

Status log: 

 

System Uptime is: 00:52:27
Current Time/Date is: 00:01:47 05 Feb
 
23:54:36, 04 Feb. Time is synced to NTP server
23:54:36, 04 Feb. Device connected: 192.168.1.246, 5c:f9:38:8e:d7:86, Bens-Air, lease time is 172800 seconds
23:54:22, 04 Feb. PPP connection up (ADSL)
23:54:21, 04 Feb. PPP: IPCP up
23:54:20, 04 Feb. PPP: CHAP authentication succeeded
23:54:19, 04 Feb. PPP: LCP up
23:54:16, 04 Feb. PPP: Starting PPP daemon
23:54:15, 04 Feb. WAN link up (ADSL)
23:54:13, 04 Feb. WAN link down (ADSL)
23:54:11, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:54:04, 04 Feb. PPP: Starting PPP daemon
23:54:03, 04 Feb. PPP connection down (ADSL)
23:53:59, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:53:53, 04 Feb. PPP: IPCP down
23:53:53, 04 Feb. PPP: LCP down
23:50:11, 04 Feb. Time is synced to NTP server
23:49:53, 04 Feb. PPP connection up (ADSL)
23:49:53, 04 Feb. PPP: IPCP up
23:49:52, 04 Feb. PPP: CHAP authentication succeeded
23:49:51, 04 Feb. PPP: LCP up
23:49:47, 04 Feb. PPP: Starting PPP daemon
23:49:46, 04 Feb. WAN link up (ADSL)
23:49:37, 04 Feb. WAN link down (ADSL)
23:49:35, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:48:20, 04 Feb. PPP: Starting PPP daemon
23:48:19, 04 Feb. PPP connection down (ADSL)
23:48:15, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:48:09, 04 Feb. PPP: IPCP down
23:48:09, 04 Feb. PPP: LCP down
23:47:33, 04 Feb. Device connected: 192.168.1.246, 5c:f9:38:8e:d7:86, Bens-Air, lease time is 172800 seconds
23:35:28, 04 Feb. Device connected: 192.168.1.126, 00:1a:79:32:5a:96, Unknown Device, lease time is 172800 seconds
23:32:32, 04 Feb. Device connected: 192.168.1.246, 5c:f9:38:8e:d7:86, Bens-Air, lease time is 172800 seconds
23:28:24, 04 Feb. Device connected: 192.168.1.150, ac:5f:3e:c9:ec:69, Samsung-Galaxy-S7, lease time is 172800 seconds
23:26:23, 04 Feb. Time is synced to NTP server
23:26:09, 04 Feb. PPP connection up (ADSL)
23:26:08, 04 Feb. PPP: IPCP up
23:26:07, 04 Feb. PPP: CHAP authentication succeeded
23:26:07, 04 Feb. PPP: LCP up
23:25:30, 04 Feb. PPP: LCP down
23:25:30, 04 Feb. PPP: LCP up
23:25:29, 04 Feb. PPP: Starting PPP daemon
23:25:28, 04 Feb. WAN link up (ADSL)
23:25:27, 04 Feb. WAN link down (ADSL)
23:25:26, 04 Feb. PPP connection down (ADSL)
23:25:16, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:25:09, 04 Feb. PPP: IPCP down
23:25:09, 04 Feb. PPP: LCP down
23:19:28, 04 Feb. Device connected: 192.168.1.150, ac:5f:3e:c9:ec:69, Samsung-Galaxy-S7, lease time is 172800 seconds
23:18:48, 04 Feb. Time is synced to NTP server
23:18:45, 04 Feb. Device connected: 192.168.1.61, 84:38:38:f6:99:fe, android-ea0ffd00f851f0e6, lease time is 172800 seconds
23:18:32, 04 Feb. PPP connection up (ADSL)
23:18:31, 04 Feb. PPP: IPCP up
23:18:30, 04 Feb. PPP: CHAP authentication succeeded
23:18:29, 04 Feb. PPP: LCP up
23:15:09, 04 Feb. PPP: Starting PPP daemon
23:15:08, 04 Feb. WAN link up (ADSL)
23:14:59, 04 Feb. WAN link down (ADSL)
23:14:57, 04 Feb. PPP: Stopped PPP daemon(0,1,5)
23:11:31, 04 Feb. admin login success from 192.168.1.246
23:11:24, 04 Feb. Device connected: 192.168.1.246, 5c:f9:38:8e:d7:86, Bens-Air, lease time is 172800 seconds
23:11:21, 04 Feb. Device connected: 192.168.1.61, 84:38:38:f6:99:fe, android-ea0ffd00f851f0e6, lease time is 172800 seconds
23:10:53, 04 Feb. Device connected: 192.168.1.126, 00:1a:79:32:5a:96, Unknown Device, lease time is 172800 seconds
23:10:48, 04 Feb. System up, firmware version: v0.00.14.0001-OT (Wed Jun 24 19:52:22 2015)
23:10:31, 04 Feb. PPP: Starting PPP daemon
23:10:28, 04 Feb. WAN link up (ADSL)
23:09:46, 04 Feb. System start
9 REPLIES 9
by Grand Master
Grand Master

Re: Connection always dropping

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nv567 Investigator
Investigator

Re: Connection always dropping

Thanks for the reply. I'll have to wait until tomorrow to try the test socket. For the moment though, I tried the quiet line on our phone (cordless). When the router is connected, there's a lot of noise and crackling on the phone when it's just on the tone, and also a lot of noise on the quiet line. However when the router is disconnected it's silent on the quiet line. No crackling at all.

 

Anything to read into that?

 

Thanks!

by nv567 Investigator
Investigator

Re: Connection always dropping

To clarify, I didn't turn the router off, I unplugged the router phone line from the microfilter. 

by Grand Master
Grand Master

Re: Connection always dropping

Best test from the test socket.

 

Are there any phone extension sockets even if unused?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nv567 Investigator
Investigator

Re: Connection always dropping

No others. Will try the test socket tomorrow. Thanks

by
EE Community Support Team

Re: Connection always dropping

Hi and welcome to the community, @nv567.

 

I see @XRaySpeX has given you some stellar advice and help here.

 

Let us know what happens with testing the socket.


Chris

by nv567 Investigator
Investigator

Re: Connection always dropping

 

Results

 
System Uptime is: 05:12:40
 
 
Quiet line is silent.
 
The internet light on the router is flashing orange.
by Grand Master
Grand Master

Re: Connection always dropping

While still in the test socket but with the router connected is the QLT still noisy?

 

Is the Internet light flashing orange continuously? It shouldn't be doing that. It should just be flashing green with traffic.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nv567 Investigator
Investigator

Re: Connection always dropping

Yeah, with the router plugged in the quiet line is noisy. 

 

 

 

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