05-02-2018 12:02 AM
For the past week the internet has been very intermittant. Weekend it has been on and off every 20 minutes. Would love if anyone had any ideas to fix it!! Tried different routers, wires, filters the lot! Thanks a lot.
DSL status: https://i.imgur.com/Clw1kVJ.png
05-02-2018 12:10 AM
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
05-02-2018 12:33 AM
Thanks for the reply. I'll have to wait until tomorrow to try the test socket. For the moment though, I tried the quiet line on our phone (cordless). When the router is connected, there's a lot of noise and crackling on the phone when it's just on the tone, and also a lot of noise on the quiet line. However when the router is disconnected it's silent on the quiet line. No crackling at all.
Anything to read into that?
05-02-2018 12:42 AM
Best test from the test socket.
Are there any phone extension sockets even if unused?
05-02-2018 11:59 AM
05-02-2018 12:08 PM
While still in the test socket but with the router connected is the QLT still noisy?
Is the Internet light flashing orange continuously? It shouldn't be doing that. It should just be flashing green with traffic.