13-03-2018 04:34 AM
I like to know how to block unwelcome users on my internet last time I called I was told by technical team it’s not there job to tell me how to do it but saying that if I had the smart router I will not have this problem I upgraded late feb from normal Fabre to plus I called EE after 3 weeks or so to ask them to plz can they give me smart router the EE person tells me no and when I talk to him he tells me he try his best and what do I get bright box 2 I have couple of accounts we EE and this is how I’m treated
13-03-2018 07:04 AM - edited 13-03-2018 07:04 AM
I'm not sure what you mean by unwelcome visitors. Your router should have a password so nobody but those who have the password should have access. You can always change this password on your router.
There is no account access on these forums, so if you want to complain you can do so here via EE complaints process.
13-03-2018 07:13 AM - edited 13-03-2018 07:15 AM
What unwelcome users on your Internet? Are you saying peeps are connecting to your router? How do you know? What are they doing to you? It's very unusual & they would need to be very close.
You stop people getting on to your router by having strong admin & WiFi passwords & using WPA2 WiFi security. Which router you have it's all the same. They can all do this. They are usually set-up this way. The Smart Hub is no smarter than the Brightbox; it's just a name.
If you think peeps are connecting to your router, simply change your pwds to strong ones. Follow Changing Your WiFi Password on a Brightbox .
13-03-2018 02:47 PM
1st question answer is having fully controll of u WiFi to be able to kick anyone that is using my internet when I first got my router I had a lot of guests on that day I have pen the writing out
13-03-2018 02:50 PM
2nd question that it is the same as bright box 2 it isn’t the same that why it’s called a smart router if the bright box 2 and stop asking question instead of answering my questions first
13-03-2018 04:13 PM
I still don’t have any reply to my question I answered questions ask of me instead of asking me for more more question it be nice to get my answers