by amynmh Investigator
Investigator

Charged for calls I never made

Hi,

 

I am being charged for premium rate calls to a number 08706091830 that I never made. On my bills calls to this number appear several times during the day and night every single day. I do not believe I have subscribed to any such service. 

 

How can I stop these calls being made from my landline number? And how do I reclaim the costs charged to my account so far?

 

Any help would be highly appreciated.

 

Many thanks

6 REPLIES 6
by Grand Master
Grand Master

Re: Charged for calls I never made

It sounds like it's connected to a computer modem.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by amynmh Investigator
Investigator

Re: Charged for calls I never made

As far as I can see my phone line is only connected to ee bright box and sky box. How can I check if there is something else and why would it be making calls to a premium number?

 

Thanks

by Grand Master
Grand Master

Re: Charged for calls I never made

Does your phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by amynmh Investigator
Investigator

Re: Charged for calls I never made

Yes it is working and calls out my number on calling 

1470 17070

by Grand Master
Grand Master

Re: Charged for calls I never made

  • What PC are you using?
  • Does it have a built in dial-up or Fax modem?
  • Does it have a phone dialer, e.g. C:\Windows\System32\dialer.exe
  • Do you use Fax?
  • Is it connected to the phone line?
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Charged for calls I never made

As well as the great advice form @XRaySpeX, if it's happening every day, I'd be disconnecting the Sky box for a day and seeing if it happens to rule that out as well.

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