by elson
Visitor

Cant access my EE as it keeps wanting to add a mobile number to my account

When I log into my account the only information I can retrieve is my profile, I can't access anything else as keep getting the message "add to your account"...... I've clicked on add broadband as I don't have mobile phone on EE but it still insists on asking for the last 4 digits of mobile phone number  which I obviously can't provide. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Cant access my EE as it keeps wanting to add a mobile number to my account

Hi @elson,

 

Welcome to the community 🙂

 

Have you been able to access this information before?

 

It sounds like we need to give you full account access to your account if you are only set up as a user.

 

If you give our broadband service team a call, they will be able to change these settings for you 🙂

 

Alex

2 REPLIES 2
by
EE Community Support Team
Solution

Re: Cant access my EE as it keeps wanting to add a mobile number to my account

Hi @elson,

 

Welcome to the community 🙂

 

Have you been able to access this information before?

 

It sounds like we need to give you full account access to your account if you are only set up as a user.

 

If you give our broadband service team a call, they will be able to change these settings for you 🙂

 

Alex

by Grand Master
Grand Master

Re: Cant access my EE as it keeps wanting to add a mobile number to my account


@Alex_S wrote:

It sounds like we need to give you full account access to your account if you are only set up as a user.


Eh? What does that mean? MyEE for BB doesn't have bill payers & ordinary users unlike mobile a/c's. So there is nowt to change in that regard.

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