Cannot see my USB Drive on my LAN Network

[TylerDurden]

As you can see from my screenshot below, I have a 2TB hard drive attached to the Brightbox2, but it is not showing up in Windows.

[TylerDurden]

Here is my Basic USB File Sharing Page.

[Northerner]

Hi @TylerDurden

Have you tried mapping the drive? 

Also the is the 2TB drive powered and connected to the USB port or connected via the Lan port? 

@XRaySpeX is will be able to help as he uses EE broadband. 

Thanks, 

[TylerDurden]

The hard drive is connected to the USB port of the Brightbox 2. 

Not sure how to map a drive that isn't showing in Windows. 

[TylerDurden]

[Northerner]

Hi @TylerDurden

Can you connect a smaller device/drive to see if that shows up? 

It maybe the USB port isn't powerful enough to power the drive you are connecting. I have had similar problems with drives like like that in the past.

Thanks

[XRaySpeX]

The BB2 should appear as a Computer under Windows' Network, even when no USB is connected, as well as under Network Infrastructure. When a USB device is connected its drives will appear under the BB2 in Computers.

I'm not sure it matters but is the Workgroup name the same for the PC, for the router's USB File Sharing & for the router's DHCP?

See what happens if you Remove the NAS Shared List. That's how I have it with a USB flash drive & it is visible under Windows' Network.

Have you tried connecting a more typical nGB flash drive & see if that is visible under Windows' Network?

[TylerDurden]

My BB2 has never appeared as a computer under windows Network.  It only appears under network infrastructure.

I've checked the Workgroup name is the same, and it is for the PC and Routers USB File Sharing. I don't see the workgroup name option in the DHCP setting (see attached)

I've removed the NAS shared list.

I've tried a standard 32GB pen drive.

None of these have worked.

[TylerDurden]

Under DHCP settings I tried changing the domain name from default to WORKGROUP. This has made no difference.

[TylerDurden]

It seems the support has stopped.

Can't anyone help me?

[Christopher_G]

Hi @TylerDurden

Unless @XRaySpeX or @Northerner have got any more to add, I recommend having a chat with our technical support specialists.

They will do their best to help too.

Chris

[bj292 · Accepted solution]

Are you using the latest version of Windows 10 - SMB1 appears to be required for the USB share on the Brighbox2 (old technology) and it is disabled by default on the latest Windows 10.  If I enable SMB1 on the windows PC I can see the share but that is probably not a good idea security wise.

[XRaySpeX]

@bj292: I have the latest Win 10 v 1803. SMB 1.0 is enabled & has never been switched off by Win.

[bj292]

Maybe it's because I did a clean install to 1803; it's the first time I've not been able to see the share on the Brightbox. Found this thread when researching the issue.Once I enabled SMB1 I could see the share.

Also found this on the MS Support site:

In Windows 10 Fall Creators Update and Windows Server, version 1709 (RS3) and later versions, the Server Message Block version 1 (SMBv1) network protocol is no longer installed by default. It was superseded by SMBv2 and later protocols starting in 2007. Microsoft publicly deprecated the SMBv1 protocol in 2014.

https://support.microsoft.com/en-gb/help/4034314/smbv1-is-not-installed-by-default-in-windows

[TylerDurden]

Enabling SMB 1 in Windows 10 has solved this issue. Thanks @bj292