Highlighted
by TylerDurden Contributor
Contributor

Cannot see my USB Drive on my LAN Network

As you can see from my screenshot below, I have a 2TB hard drive attached to the Brightbox2, but it is not showing up in Windows.USB Sharing.PNG

1 SOLUTION

Accepted Solutions
by bj292
Explorer
Solution

Re: Cannot see my USB Drive on my LAN Network

Are you using the latest version of Windows 10 - SMB1 appears to be required for the USB share on the Brighbox2 (old technology) and it is disabled by default on the latest Windows 10.  If I enable SMB1 on the windows PC I can see the share but that is probably not a good idea security wise.

View solution in original post

14 REPLIES 14
by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

Here is my Basic USB File Sharing Page. USB Sharing 1.PNG

by Grand Master
Grand Master

Re: Cannot see my USB Drive on my LAN Network

Hi @TylerDurden

 

Have you tried mapping the drive? 

 

Also the is the 2TB drive powered and connected to the USB port or connected via the Lan port? 

 

@XRaySpeX is will be able to help as he uses EE broadband. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

The hard drive is connected to the USB port of the Brightbox 2. 

 

Not sure how to map a drive that isn't showing in Windows. 

by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

15252640014226919460722819488978.jpg

 

 

by Grand Master
Grand Master

Re: Cannot see my USB Drive on my LAN Network

Hi @TylerDurden

 

Can you connect a smaller device/drive to see if that shows up? 

 

It maybe the USB port isn't powerful enough to power the drive you are connecting. I have had similar problems with drives like like that in the past.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Cannot see my USB Drive on my LAN Network

The BB2 should appear as a Computer under Windows' Network, even when no USB is connected, as well as under Network Infrastructure. When a USB device is connected its drives will appear under the BB2 in Computers.

 

I'm not sure it matters but is the Workgroup name the same for the PC, for the router's USB File Sharing & for the router's DHCP?

 

See what happens if you Remove the NAS Shared List. That's how I have it with a USB flash drive & it is visible under Windows' Network.

 

Have you tried connecting a more typical nGB flash drive & see if that is visible under Windows' Network?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

My BB2 has never appeared as a computer under windows Network.  It only appears under network infrastructure.

 

I've checked the Workgroup name is the same, and it is for the PC and Routers USB File Sharing. I don't see the workgroup name option in the DHCP setting (see attached)

 

I've removed the NAS shared list.

 

I've tried a standard 32GB pen drive.

 

None of these have worked.DHCP.PNG

by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

Under DHCP settings I tried changing the domain name from default to WORKGROUP. This has made no difference.

by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

It seems the support has stopped.

Can't anyone help me?

by
EE Community Support Team

Re: Cannot see my USB Drive on my LAN Network

Hi @TylerDurden

 

Unless @XRaySpeX or @Northerner have got any more to add, I recommend having a chat with our technical support specialists.

 

They will do their best to help too.

 

Chris

by bj292
Explorer
Solution

Re: Cannot see my USB Drive on my LAN Network

Are you using the latest version of Windows 10 - SMB1 appears to be required for the USB share on the Brighbox2 (old technology) and it is disabled by default on the latest Windows 10.  If I enable SMB1 on the windows PC I can see the share but that is probably not a good idea security wise.

View solution in original post

by Grand Master
Grand Master

Re: Cannot see my USB Drive on my LAN Network

@bj292: I have the latest Win 10 v 1803. SMB 1.0 is enabled & has never been switched off by Win.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bj292
Explorer

Re: Cannot see my USB Drive on my LAN Network

Maybe it's because I did a clean install to 1803; it's the first time I've not been able to see the share on the Brightbox. Found this thread when researching the issue.Once I enabled SMB1 I could see the share.

 

Also found this on the MS Support site:

 

In Windows 10 Fall Creators Update and Windows Server, version 1709 (RS3) and later versions, the Server Message Block version 1 (SMBv1) network protocol is no longer installed by default. It was superseded by SMBv2 and later protocols starting in 2007. Microsoft publicly deprecated the SMBv1 protocol in 2014.

 

https://support.microsoft.com/en-gb/help/4034314/smbv1-is-not-installed-by-default-in-windows

by TylerDurden Contributor
Contributor

Re: Cannot see my USB Drive on my LAN Network

Enabling SMB 1 in Windows 10 has solved this issue. Thanks @bj292

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