by Folakemiishola Investigator
Investigator

Cannot manage my account

I entered my details and it’s telling me wrong details 

5 REPLIES 5
by Grand Master
Grand Master

Re: Cannot manage my account

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

 

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Folakemiishola Investigator
Investigator

Re: Cannot manage my account

I checked my account and everything is right so I don’t understand what’s going on 

by
EE Community Support Team

Re: Cannot manage my account

Hi @Folakemiishola,

 

Welcome to the EE Community.

 

Did it tell you which particular detail was incorrect?

 

Thanks

 

James​​​​​​​

by Folakemiishola Investigator
Investigator

Re: Cannot manage my account

No it didn’t say what details was incorrect 

by
EE Community Support Team

Re: Cannot manage my account

Thanks @Folakemiishola 

 

I recommend speaking to our customer service team. They'll do their best to help you with this.

 

Chris

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