06-06-2018 01:18 AM
I live in the 01257 std area, and only in the last few weeks I cannot dial local calls from my EE landline without the STD code.
Everyone else locally can.
When I dial numbers starting with 23xxxx, 26xxxx and 45xxxx I get the BT recorded message "the number you have dialled has not bee recognised".
BUT whe I dial a local number starting with 27xxxx, I get another message "the number you have dialled is no longer in use. Please re-dial 118xxxx - calls cost £2 per minute... etc".
Finally, when I call numbers starting 41xxxx, I get the steady number unobtainable tone.
STRANGELY calls starting 48xxxx ring out quite normally!!
IN ALL CASES, IF I DIAL WITH THE STD CODE I GET A RINGING OUT TONE.
OpenReach have been sent out twice and say there's NOTHING wrong between my home and the exchange.
06-06-2018 03:15 AM
What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
Do you yourself have a 48xxxx no?
Perhaps you can only locally dial nos. on the same exchange in your area. This is not normally the case. I can dial locally nos. on any of the 4 exchanges in my town as well as as exchanges in the villages around.
06-06-2018 10:43 AM
Other new identified variations are
22xxxxx - a message from NTI Ltd
24xxxxx Standard message "There is a fault on this line"
51xxxxx 36xxxxx Rings out normally
06-06-2018 11:57 AM
06-06-2018 02:57 PM
Even the first OpenReach chap whpo came was stumped. On loudspeaker phone he called his boss who I heard not very convincingly Googled the problem!!!
Came back with some nonesense that to make more numbers available, everybody will need to dial the STD code so that ... "someone else can use my number too"!!
Were that so ...
06-06-2018 03:30 PM
I've looked into this and Ofcom did make a change that required the area code to be added when making local calls in some areas.
However, your area wasn't mentioned in the press release I found.
Please get in touch with technical support so we can take another look at this for you.
07-06-2018 03:27 PM
Usually I get through to EE's 0800 support number very quickly, but quite impossible over the last two days ....
08-06-2018 04:37 PM
Finally got through. TOP TIP - don't ring the 0800 number FEATURED on the EE web, use the 0207 362 0200 number instead.
by Cazamataz66 Saturday