by Malpas Investigator
Investigator

Can't dial local landkline to landline numbers without the dialling code

I live in the 01257 std area, and only in the last few weeks I cannot dial local calls from my EE landline without the STD code. 

Everyone else locally can.

When I dial numbers starting with 23xxxx, 26xxxx and 45xxxx I get the BT recorded message "the number you have dialled has not bee recognised".

BUT whe I dial a local number starting with 27xxxx, I get another message "the number you have dialled is no longer in use. Please re-dial 118xxxx - calls cost £2 per minute... etc".

Finally, when I call numbers starting 41xxxx, I get the steady number unobtainable tone.

STRANGELY calls starting 48xxxx ring out quite normally!!

IN ALL CASES, IF I DIAL WITH THE STD CODE I GET A RINGING OUT TONE.

OpenReach have been sent out twice and say there's NOTHING wrong between my home and the exchange.

12 REPLIES 12
by Grand Master
Grand Master

Re: Can't dial local landkline to landline numbers without the dialling code

What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

  • 23xxxx, 26xxxx, 27xxxx are on Chorley exchange.
  • 45xxxx is on Eccleston exchange.
  • 41xxxx is on Coppull exchange but belongs to Virgin.
  • 48xxxx is on Adlington exchange.

Do you yourself have a 48xxxx no?

 

Perhaps you can only locally dial nos. on the same exchange in your area. This is not normally the case. I can dial locally nos. on any of the 4 exchanges in my town as well as as exchanges in the villages around.

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by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

I'm on the Chorley exchange with a 23xxxx number

by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

Other new identified variations are

 

22xxxxx - a message from NTI Ltd

24xxxxx Standard message "There is a fault on this line"

51xxxxx 36xxxxx Rings out normally

by
EE Community Support Team

Re: Can't dial local landkline to landline numbers without the dialling code

Hi @Malpas,

 

Welcome to the EE Community.

 

I'm sorry this hasn't been fixed yet, it sounds like a frustrating problem.

 

Have you been back in touch with technical support since the last engineer visit?

 

Thanks

 

James

by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

Yes I have yesterday

by
EE Community Support Team

Re: Can't dial local landkline to landline numbers without the dialling code

Hi @Malpas,

 

Did they advise you on the next steps they are taking to get this fixed for you?

 

Thanks

 

James

by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

Even the first OpenReach chap whpo came was stumped.  On loudspeaker phone he called his boss who I heard not very convincingly Googled the problem!!!

Came back with some nonesense that to make more numbers available, everybody will need to dial the STD code so that ... "someone else can use my number too"!!

Were that so ...

  • why not everyboy else in Chorley?
  • why not a BT message "Please redial with the std code" like we had years ago when we all had and extra digit added?

 

by
EE Community Support Team

Re: Can't dial local landkline to landline numbers without the dialling code

Hi @Malpas,

 

I've looked into this and Ofcom did make a change that required the area code to be added when making local calls in some areas.

 

However, your area wasn't mentioned in the press release I found.

 

Please get in touch with technical support so we can take another look at this for you.

 

Thanks

 

James

by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

Usually I get through to EE's 0800 support number very quickly, but quite impossible over the last two days ....

by
EE Community Support Team

Re: Can't dial local landkline to landline numbers without the dialling code

Hi @Malpas,

 

I'm sorry to hear you've had problems getting in touch.

 

Have you tried calling at a different time of day?

 

Thanks

 

James

by Malpas Investigator
Investigator

Re: Can't dial local landkline to landline numbers without the dialling code

Finally got through.  TOP TIP - don't ring the 0800 number FEATURED on the EE web, use the 0207 362 0200 number instead.

by
EE Employee

Re: Can't dial local landkline to landline numbers without the dialling code

Hi @Malpas,

 

What was the outcome 🙂

 

Many thanks,

 

Lee

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