15-09-2019 10:17 AM
I keep trying to add my broadband to my EE account but unsuccessfully.. Pop up message that my details are incorrect where definitely they are correct?
How to sort it out? Please help
15-09-2019 03:30 PM
No it doesn't say exactly.. It says my information don't much EE records.. Weird because I have 2 pay monthly contracts and all is on my account and correct.. Only broadband can't add.. Have no idea really..
15-09-2019 05:27 PM
It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.
The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.