by Akupryja
Explorer

Can't add and manage my broadband to my account

I keep trying to add my broadband to my EE account but unsuccessfully.. Pop up message that my details are incorrect where definitely they are correct?

How to sort it out? Please help

Thank you

4 REPLIES 4
by
EE Community Support Team

Re: Can't add and manage my broadband to my account

Hi @Akupryja

 

Welcome to the community.

 

Does it say which information is incorrect?

 

Chris

by Akupryja
Explorer

Re: Can't add and manage my broadband to my account

No it doesn't say exactly.. It says my information don't much EE records.. Weird because I have 2 pay monthly contracts and all is on my account and correct.. Only broadband can't add.. Have no idea really.. 

by
EE Community Support Team

Re: Can't add and manage my broadband to my account

OK, thanks @Akupryja

 

I recommend speaking to our Mobile Care team. They'll be able to merge the accounts for you.

 

Let us know how you get on.

 

Chris

by Grand Master
Grand Master

Re: Can't add and manage my broadband to my account

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

 

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

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