by MichaelT49 Investigator
Investigator

Can't access getsupport.apple,com

I get 403 Forbidden from Apple when I try to access getsupport.apple.com.  It works using 4G data.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can't access getsupport.apple,com

@chistery : Sorry, the OP had "comma com" in his Subject & I didn't notice it.

Getsupport.apple.com Status

Is getsupport.apple.com down right now?

It's just you. getsupport.apple.com is up.

 

@MichaelT49 : Change the 'comma' to a 'dot'.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Can't access getsupport.apple,com

Hi @MichaelT49 

 

If it's working on 4G, where can't you access it from?

by Grand Master
Grand Master

Re: Can't access getsupport.apple,com

From what device? Over which network when it's not 4G?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MichaelT49 Investigator
Investigator

Re: Can't access getsupport.apple,com

It doesn't work on all devices on EE Broadband.  This has been the case since 12 January 2020.  It works on Vodafone 4G.

by Grand Master
Grand Master

Re: Can't access getsupport.apple,com

@MichaelT49 : Down for Everyone or Just Me :

Getsupport.apple Status

Is getsupport.apple down right now?

It's not just you! getsupport.apple is down.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Can't access getsupport.apple,com

You need to add the .com @XRaySpeX 

 

Is getsupport.apple.com down right now?

It's just you. getsupport.apple.com is up.

 

It works fine from my non EE broadband connection too.

by MichaelT49 Investigator
Investigator

Re: Can't access getsupport.apple,com

The site says it's just me

by Grand Master
Grand Master
Solution

Re: Can't access getsupport.apple,com

@chistery : Sorry, the OP had "comma com" in his Subject & I didn't notice it.

Getsupport.apple.com Status

Is getsupport.apple.com down right now?

It's just you. getsupport.apple.com is up.

 

@MichaelT49 : Change the 'comma' to a 'dot'.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by MichaelT49 Investigator
Investigator

Re: Can't access getsupport.apple,com

I called EE support, and they made changes to my Smart Hub 6 router.  It is now working.

by
EE Community Support Team

Re: Can't access getsupport.apple,com

Glad you got this sorted with our broadband team and you can now access the website @MichaelT49

 

Let us know if you need anything further 🙂

 

Leanne.

by Grand Master
Grand Master

Re: Can't access getsupport.apple,com

Of course they don't tell what changes they made to your router so you can do it next time yourself if it happens again.

 

In fact I know of no changes to a router that would make an unreachable website re-appear.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MichaelT49 Investigator
Investigator

Re: Can't access getsupport.apple,com

Perhaps they changed the DNS servers

 

Broadband IP address:

95.148.33.26

 

Default gateway:

172.16.12.40

 

Primary DNS:

87.237.17.199

 

Secondary DNS:

87.237.17.167

 

DNS type was set to Auto

by Grand Master
Grand Master

Re: Can't access getsupport.apple,com

Ah, yes! DNS would affect which sites are reachable. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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