by Jlynch1994
Explorer

Can my broadband setup be delivered rather than waiting a long while to get it ?

Was wondering if I could just have my broadband setup sent out right away rather than waiting on an engineer date ? I need it as soon as possible and 3 weeks is a long wait. Can they just not send it out and allow me to set it up? This is what usually happens it's plug and play simple enough. 

3 REPLIES 3
by Grand Master
Grand Master

Re: Can my broadband setup be delivered rather than waiting a long while to get

@Jlynch1994  Is your phone line already with EE ? 

by Jlynch1994
Explorer

Re: Can my broadband setup be delivered rather than waiting a long while to get

No but there's an existing line already there. Does this matter? I thought all lines were compatible ? Thanks

Sent from my iPhone
by Grand Master
Grand Master

Re: Can my broadband setup be delivered rather than waiting a long while to get

Are you migrating like for like, i.e. ADSL to ADSL or VDSL to VDSL? If so, it should only take a few hours at most.

 

Who is your old ISP?

 

It's not a matter of just sending you anything. Wiring at exchange or cab. may need swapping around.

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