28-06-2018 12:12 PM
Hello, I recently switched from BT to EE due to many problems and im my haste, I had ordered a Standard Broadband connection from EE.
My max download speed is about 600/KBs which is too slow for the likings of my work and household.
Would I be able to switch from a Standard Broadband connection to a Fibre connection using the same box?
Many Thanks, Iris.
28-06-2018 12:35 PM - edited 28-06-2018 12:36 PM
It depends on what EE box you have. If you have a Brightbox 1 then it would be of benefit to have the BrightBox2. The process of upgrading from old style ADSL service to VDSL (incorrectly called Fibre but is in fact Fibre to the cabinet and copper to the home) will probably automatically get you a new Brightbox2 (or possibly a SmartHub - although not too many happy SmartHub users about)
Call Custiomer service and upgrade and they will tell you, and advise on the speeds you may get.
28-06-2018 01:48 PM
Welcome to EE's Home Broadband Forum.
No need to worry about the router. EE will supply a Brightbox 2 or Smart Hub if you order Fibre.
It may be that your current ADSL connection is improvable. If you would like to look into it, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
by Cazamataz66 Saturday