by Greg_G Investigator
Investigator

Can I return my router and is there a deposit on it?

Hi,

 

Can I return my router now that I am no longer an EE customer. Do you have a recycling programme? Do you provide return labels? Is there a deposit on it like there is with some other IPs? 

 

Thanks,

Greg 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can I return my router and is there a deposit on it?

Hello there @Greg_G

 

Thanks for posting on the community.

 

You have a few options now you are no longer an EE customer.

 

You can keep your router, or choose to recycle at your local waste management facility.

 

You can also return your router to our distribution warehouse at the address below:

 

EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham
B76 1BA

 

For more information please see our help pages.

 

There is no deposit for the routers.

 

If you call us we will look at your return options.

 

Thanks.

11 REPLIES 11
by
EE Community Support Team
Solution

Re: Can I return my router and is there a deposit on it?

Hello there @Greg_G

 

Thanks for posting on the community.

 

You have a few options now you are no longer an EE customer.

 

You can keep your router, or choose to recycle at your local waste management facility.

 

You can also return your router to our distribution warehouse at the address below:

 

EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham
B76 1BA

 

For more information please see our help pages.

 

There is no deposit for the routers.

 

If you call us we will look at your return options.

 

Thanks.

by Grand Master
Grand Master

Re: Can I return my router and is there a deposit on it?

If you got your router in 2013 onwards, it remains the property of EE & you need to return it. You should phone EE for a return envelope if you don't have one in the router's box. What router is it? If it not a current model it probably doesn't matter.

 

Otherwise the router is yours to do as you will.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Greg_G Investigator
Investigator

Re: Can I return my router and is there a deposit on it?

Hi,The router is a Brightbox 1.Regards,Greg 
by Greg_G Investigator
Investigator

Re: Can I return my router and is there a deposit on it?

When I called I learned that the Brightbox 1 is not returnable and I can recycle it myself. 

 

It's a shame you don't do this. I think you're currently the biggest provider that doesn't! 

 

by Jonathanpuk
Explorer

Re: Can I return my router and is there a deposit on it?

I don't think this is a very responsible way for a company like EE to behave. You should refurbish/recycle working routers. Please provide a free post address to send EE routers to .

by
EE Community Support Team

Re: Can I return my router and is there a deposit on it?

Hi @Jonathanpuk,

 

Thanks for visiting the EE Community.

 

You can return your router to us at:

 

EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham B76 1BA

 

Or recycle it at your local waste management facility.

 

Thanks

 

James

 

 

by Jonathanpuk
Explorer

Re: Can I return my router and is there a deposit on it?

Should be Freepost though, your big rivals offer this service

by
EE Community Support Team

Re: Can I return my router and is there a deposit on it?

Thanks for your feedback @Jonathanpuk, I'll pass it over to our Broadband team. Smiley Happy

 

James

by egryan90
Visitor

Re: Can I return my router and is there a deposit on it?

Hi, I am no longer an EE broadband customer and have a brightbox 2 that I received in 2015. Do I need to return it? Is there a deposit on it?

by Grand Master
Grand Master

Re: Can I return my router and is there a deposit on it?

@egryan90: Please read the Solution to this thread: https://community.ee.co.uk/t5/Broadband-home-phone/Can-I-return-my-router-and-is-there-a-deposit-on-... .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can I return my router and is there a deposit on it?

Hi @egryan90

 

Welcome to the community. 🙂

 

Hope @XRaySpeX's reply and the solution answers your question.

 

Chris

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