14-04-2022 02:51 AM
I have EE broadband in Rubery Birmingham. Is anyone else loosing their connection at 2am. This has happened 3 early mornings in a row now? Would love some advise as to what is going on please.
14-04-2022 02:56 AM
Welcome to EE's Home Broadband Forum.
BB faults are rarely area-wide but specific to your particular line.
Have you just joined EE BB or were you already with EE BB?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?