14-02-2017 08:37 PM
So my broadband was supposed to be active by 23:59 on the 13/02, still not active, phoned them today and got told to wait until 23:59 today, feel like I'm getting fobbed off. I look at my order and it still says provisioning, did anyone else have this problem when first setting up? Any advice would be appreciated, thanks
Ps I haven't had the internet now for about 3 weeks and im going a bit insane
14-02-2017 08:48 PM
All you can do is wait & see & keep chasing EE.
Have you plugged your router in? It'll spring to life when it happens & not a moment before.
15-02-2017 09:09 AM
Update for this, so I phoned today and the lady I spoke to tells me that there is a fault at the bt box and she has booked and engineer out to fix it for tomorrow morning all well and good right? No I'm not really happy with that and ask her a few questions, 1. Why did the guy that I spoke to yesterday not do that as it could have been resolved by now? She tells me that the guy didnt know about it yesterday as the engineer got sent out after we spoke. Ok fine then I asked question number 2, why if an engineer got sent out yesterday was my completion date for having my broadband switched on the 13th as I got text messages stating my landline had been switched on and my broadband would be on the same day? No real answer for it. I'm usually quite a calm guy but I'm getting a little angry now we will wait and see what happens tomorrow I guess, Not a great start to an 18 month contract though is it
15-02-2017 09:53 AM - edited 15-02-2017 09:53 AM
If there is a fault at a BT cabinet BT will be sending out an eng. independent of EE.
Is this for ADSL BB or Fibre? Do you have a BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
by kayla7808 a week ago
by tambarry a week ago