by cochise007 Investigator
Investigator

Broadband speed reducing

Hi,

 

Over the last couple of weeks i have had a dropping data speed. I had a stable 70 Mbps with BT but a drop when i came over but i am running at 40Mbps 'ish. I play a game called World of Tanks and a specific add on that can create lots of errors that messes with interleaving. I have to run off the test socket as the socket was damaged when i moved in but not caused issues in the past. I prefer interleaving off if thats an option

 

Speed test today

 

https://www.thinkbroadband.com/speedtest/1506884475624253855

 

Exchange is LCCOP

 

DSL Driver VersionDSL Link Status DSL UptimeDSL modulationANNEX ModeCurrent ProfileTCM(Trellis Coded Modulation)

A2pvfbH043g.d26p
Link up
0 days 14 hours 54 minutes 31 seconds
VDSL2
ANNEX B
17a
ON

Line StatusDownstreamUpstreamSNRLine AttenuationPath ModeInterleave DepthData RateMAX RatePOWERCRC HEC ESINP

12.6 dB14.1 dB
18.1 dB0 dB
InterleavedInterleaved
44
43998 kbps11999 kbps
68953 kbps25079 kbps
13.1 dbm7.6 dbm
00
00
110
55.00 symbols56.00 symbols
1 SOLUTION

Accepted Solutions
by cochise007 Investigator
Investigator
Solution

Re: Broadband speed reducing

Had a change of master sockter and everything seemed to have settled, sync is 68Mbps at the moment after they reset. Before the socket change is was about 32Mbps. Thanks for everyone's contributions., really appreciate it.

16 REPLIES 16
by cochise007 Investigator
Investigator

Re: Broadband speed reducing


DSL Link Status Link up
DSL Uptime 0 days 14 hours 56 minutes 24 seconds
DSL modulation VDSL2
ANNEX Mode ANNEX B
Current Profile 17a
TCM(Trellis Coded Modulation) ON
Line Status                      Downstream Upstream
SNR                                  12.6 dB         14.1 dB
Line Attenuation             18.1 dB         0 dB
Path Mode                        Interleaved Interleaved
Interleave Depth               4                  4
Data Rate                       43998 kbps 11999 kbps
MAX Rate                       68956 kbps 25082 kbps
POWER                          13.1 dbm        7.6 dbm
CRC                                  0                       0
HEC                                  0                       0
ES 11 0
INP                                  55.00 symbols 56.00 symbols

by Grand Master
Grand Master

Re: Broadband speed reducing

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by cochise007 Investigator
Investigator

Re: Broadband speed reducing

Telephone Number on Exchange COPPULL is served by Cabinet 2

 

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WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

Featured Products

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Premise environment

Status

VDSL Range A (Clean)77.158.22016.551.2Available--------
VDSL Range B (Impacted)63.93519.38.530Available--------
FTTP on Demand33030--Available--------
WBC ADSL 2+Up to 16--14 to 18.5Available--------
WBC ADSL 2+ Annex MUp to 16Up to 1.514 to 18.5Available--------
ADSL MaxUp to 8--7 to 8Available--------
WBC Fixed Rate2----Available--------
Fixed Rate2----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------
Bridge TapU       
VRIN       
NTEFaceplateN       
Last Test Date18-05-2017 
by cochise007 Investigator
Investigator

Re: Broadband speed reducing

Grr at formattingSmiley Happy

by Grand Master
Grand Master

Re: Broadband speed reducing

Don't worry about the formatting. We're used to it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Broadband speed reducing

When you login to your Member's Centre @ https://web.orange.co.uk/r/login/ what does it say about Estimated Line Speeds under Your broadband speed ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by cochise007 Investigator
Investigator

Re: Broadband speed reducing

Yeah no worries. On BT has a very stable circa 70Mbps.

 

Estimated Fibre Download Speed is 59.1 Mb/Sec

Estimated Fibre Upload Speed is 16.9 Mb/Sec

Minimum Fibre Download Speed is 35.00 Mb/Sec

Maximum Fibre Download Speed is 77.30 Mb/Sec

Minimum Fibre Upload Speed is 8.9 Mb/Sec

Maximum Fibre Upload Speed is 20.0 Mb/Sec

Minimum Guaranteed Download Speed is 25.00 Mb/Sec

 

by Grand Master
Grand Master

Re: Broadband speed reducing

You should be getting at least 58 Meg sync speed.

 

Trouble is EE only guaranteed a Minimum Download Speed of 25 Meg when it should really be 51 Meg (which BT would have). A worthless guarantee not worth the chips its stored on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by cochise007 Investigator
Investigator

Re: Broadband speed reducing

Thanks for taking the time to help out XRaySpex especially on a Sunday night, i have been busy with work the last day or so and couldnt get back on the thread.

 

EE can sort this one, the only reason i have ever come across on this line not holding up at 70 meg in 3 years is because of a mod on World of Tanks called XVM that generates loads of errors through 15 minute games that screws with the software so it believes the line is unstable and drops the speed.

 

I had not used it in about 12 months and after using it again a month or so ago and the line speed starts dropping again. I am going to remove it but need a reset on the line stats (not sure the correct term?)

 

Need someone to facilitate this to pick this up.

by
EE Community Support Team

Re: Broadband speed reducing

Hi @cochise007,

 

If your DLM profile has been altered you'll need to get in touch with customer services to have it reset.

 

Thanks

 

James

by Grand Master
Grand Master

Re: Broadband speed reducing

You should be syncing at least 58 Meg instead of the 44 Meg that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, at the top of 1 of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by tdg Established Contributor
Established Contributor

Re: Broadband speed reducing

In my case I was told that they could not reset DLM and everything looked fine when the line was tested.  Unless a viable fault can be found and you are achieving at or above the minimum synch speeds then there is no fault.  If your cabinet is reaching full capacity then you are probably suffering from crosstalk and the BT wholsale line info is pointless.

by
EE Community Support Team

Re: Broadband speed reducing

Thanks for contributing and offering your experience with this @tdg

 

Let's see what @cochise007 comes back with.

 

Thank you

 

Richard

 

🙂

by cochise007 Investigator
Investigator
Solution

Re: Broadband speed reducing

Had a change of master sockter and everything seemed to have settled, sync is 68Mbps at the moment after they reset. Before the socket change is was about 32Mbps. Thanks for everyone's contributions., really appreciate it.

by
EE Community Support Team

Re: Broadband speed reducing

That's great to hear @cochise007

 

Have a good weekend. Smiley Happy

 

James

by Grand Master
Grand Master

Re: Broadband speed reducing

Thanks! You're welcome :)! Glad I could be of assistance & that you are getting the sync speeds your line is capable og.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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