by SteveThePirate
Explorer

Broadband speed is stupidly slow.. It has been "fixed" multiple times. What do?

I'm not the account holder just the user..

it started off with the internet going down to stupid speeds like actual **bleep**ing bytes not KB just bytes..

Technician came out and "fixed" it a couple times and its fine for about a week then it goes back to the same old **bleep** but now, i'ts worse.. the connection has become more unstable than my mental health at this point. 

 

need a permanent solution please i've had enough.. 

 

5 REPLIES 5
by Grand Master
Grand Master

Re: Broadband speed is stupidly slow.. It has been "fixed" multiple ti

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SteveThePirate
Explorer

Re: Broadband speed is stupidly slow.. It has been "fixed" multiple ti

by Grand Master
Grand Master

Re: Broadband speed is stupidly slow.. It has been "fixed" multiple ti

  1. Login to http://192.168.1.1 with the "admin" password written on the label on the router.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SteveThePirate
Explorer

Re: Broadband speed is stupidly slow.. It has been "fixed" multiple ti


@XRaySpeX wrote:
  1. Login to http://192.168.1.1 with the "admin" password written on the label on the router.






STATUS
  Configured Current Line Status -- UP Link Type -- Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION Upstream 888 (Kbps) Downstream 12650 (Kbps)
DEFECT/FAILURE INDICATION Operation Data Upstream Downstream Noise Margin 12.5 (dB) 6.1 (dB) Line Attenuation 17.9 (dB) 36.0 (dB)
Indicator Name Near End Indicator Far End Indicator Output Power 12.3 (dBm) 0.0 (dBm) Fast Path FEC Correction -- -- Interleaved Path FEC Correction 9588102 145519 Fast Path CRC Error -- -- Interleaved Path CRC Error 0 788588 Loss Of Signal Defect 2 0 Fast Path HEC Error STR -- -- Interleaved Path HEC Error 1861 642941 Error Seconds 15246 1052
STATISTICS Received Data 13985719 (Kbits) Transmitted Data 19366703 (Kbits)
by Grand Master
Grand Master

Re: Broadband speed is stupidly slow.. It has been "fixed" multiple ti

Your BB speed is good but you could have a lotta errors on the line. What was the 'System Uptime' when you took those stats? Or do them again with the current 'System Uptime'.

 

Was the speedtest wired or wireless?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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