15-01-2019 03:17 PM
I've not noticed any problems with broadband for months. Recently I noticed it's taking longer to download. From the stats page I can see the downstream rate has dropped from 58112 kbps to 50179 kbps.
I recorded the stats, then whilst downloading waited 5 mins and recorded the stats again. I then subtracted the new stats from the 5 mins ago stats with results as below;
Changes in stats over a 5 minute period whilst downloading a game from steam.
I was advised in the past not to power off / power cycle the router as it can reduce the broadband speed.
On the phone just listening to the dial tone I can occassionally hear a low volume thud that last for 1 second.
Please does anyone have any advice on what I can do to get the download speed back up to 58000 kbps.
15-01-2019 04:20 PM - edited 15-01-2019 04:20 PM
You do have a lotta FEC Corrections which are slowing it down with its retransmissions.
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Post the full router stats & System Uptime when plugged into test socket.
16-01-2019 12:08 PM - edited 16-01-2019 12:17 PM
16-01-2019 12:47 PM
You do have a test socket in the NTE 5C Mk 4 - see Linebox NTE5C User instructions . Please follow that with my previous instructions.
The QLT should be silent.
17-01-2019 11:27 AM
Apologies I was not able to perform the tests yesterday after you posted.
Stats image before powering off & unplugging everything prior to quite line test using test socket.
With the cordless phone base station plugged into the test socket the quite line test has a low volume hiss. I'll report that to EE.
The test socket is a thin horizontal socket that a telephone can plug into. The broadband router cable has a square connector (rj11?). I had to use a different cable from the router to the test socket. Please find images below.
17-01-2019 11:58 AM
You need to be using a dangly microfilter to connect a BB router to the test socket with the RJ11 cable,
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
17-01-2019 03:04 PM
I may not be able to redo the BB router in test socket with dangly microfilter until tomorrow. Please find the BT BB availability checker image below.
17-01-2019 05:22 PM
EE performed 2 telephone line tests and could not find a line fault.
They called me on the land line and they could hear the low volume hiss in the background. They requested I re-try the quite line test using a different phone.
Using a corded phone(we have a cordless base station and cordless phones) plugged directly into the test socket with everything else unplugged the quite line test this time had significantly reduced hissing I could barely hear it.
Have sent EE the above.
18-01-2019 08:29 AM
I had a call back from EE. They advised that they suspected my phone is causing the noise due to the test with a different phone. They also asked if I was having any broadband issues. I told them yes the speed had dropped. They could see the speed was 55 for a long time then it dropped to 50 on 06 January 2019.
I said I would replace my phone, instead they suggested I leave the phone unplugged overnight to see if the speed increases. It has not, therefore I don't intend to buy a new phone.
I've not been able to do the test with the router in the test socket as I can't find any dangly broadband filters not sure what I did with them. I'm buying one later today.
18-01-2019 09:23 AM
Disconnected phone, then plugged the router into a broadband filter and that filter plugged into the test socket, Please find uptime and stats images below.
18-01-2019 12:20 PM - edited 18-01-2019 12:23 PM
You do seem to be getting a fairly consistent sync speed of about 50 Meg whatever you do. It is just below the expected range for your line. There is some evidence of noise on the line. More significantly there are indications of lots of FEC corrections.
I should reboot the router & then run it for 3-4 days & report back the full router stats & Uptime.
24-01-2019 12:08 PM - edited 24-01-2019 12:09 PM
Hi there has not been any change, still around 50,000 for downstream rate and lots of FEC Fastpath errors.
Please find images below;