by Basmaniac
Explorer

Broadband not accepting my password

My BroadBand switched off last night, and when it came on again and I tried to reconnect, it would not accept my password. I cannot even see how to reset so I can activate it again...HELP!

4 REPLIES 4
by Basmaniac
Explorer

Cannot log back into broadband, as my password is not recognised. Can you help?

 
by Ace Contributor
Ace Contributor

Re: Cannot log back into broadband, as my password is not recognised. Can you he

Hi @Basmaniac

 

Welcome to the Community,

 

What are you unable to do log into MyEE or are you having issues with your broadband password ?

 

Unfortunately there is no account access here on the community if you give 150 a call from your EE mobile or 0800 956 6000 from a landline from 8AM in the morning & a advisor be able to help.

by Grand Master
Grand Master

Re: Cannot log back into broadband, as my password is not recognised. Can you he

What do you mean? Your router doesn't log into the BB network or you cannot log into your MyEE for BB a/c? Please be a bit more explicit & say what you are trying to do.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Broadband not accepting my password

@Basmaniac: What is the form of your BB Username? If it is like "PRODUCTIONHQNUN123456@fs" the pwd is like "HQNPASS123456". Simply replace the numbers in the password, with the ones found in your username.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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