by smoothster
Explorer

Broadband drops every afternoon - outages getting earlier and longer tho variabl

Broadband drops every afternoon - outages generally getting earlier and longer though variable. EE technical support sent a new router but problem continues. BT linecheck says no fault. Any ideas? There have been no changes to set up in the rest of the house.

Have tried connecting router directly to phone socket (with EE provided new filter) but no better - just inconvenient because router now in next room.

3 REPLIES 3
by Grand Master
Grand Master

Re: Broadband drops every afternoon - outages getting earlier and longer tho var

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by smoothster
Explorer

Re: Broadband drops every afternoon - outages getting earlier and longer tho var

Broadband connection now restored so here are the data you asked for:

 

1. 

DSL STATUS

This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

STATUS

 

Configured

Current

Line Status

--

UP

Link Type

--

Interleaved Path

Operation Mode

Automatic

G.992.3 (ADSL2)

DATA RATE INFORMATION

Upstream

856 (Kbps)

Downstream

3052 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data

Upstream

Downstream

Noise Margin

8.0 (dB)

8.8 (dB)

Line Attenuation

26.3 (dB)

45.0 (dB)

 

Indicator Name

Near End Indicator

Far End Indicator

Output Power

12.6 (dBm)

0.0 (dBm)

Fast Path Fec Correction

--

--

Interleaved Path Fec Correction

115

0

Fast Path Crc Error

--

--

Interleaved Path Crc Error

0

0

Loss Of Signal Defect

98

0

Fast Path Hec Error Str

--

--

Interleaved Path Hec Error

0

0

Error Seconds

1604

957

STATISTICS

Received Data

53367 (Kbits)

Transmitted Data

8244 (Kbits)

 

System Uptime is: 26:13:09

 

2. Wired speed test not possible as I moved router so that it was connected directly to the phone socket and not via an extension. The ethernet cable is not long enough.

The results of the speed test by wireless connection are here:

https://www.thinkbroadband.com/speedtest/1558111283525748055

 

3. My exchange is St Andrews, Fife

https://availability.samknows.com/broadband/exchange/ESSTA

by Grand Master
Grand Master

Re: Broadband drops every afternoon - outages getting earlier and longer tho var

It's running v. slow, had 98 discons in 26 hrs & should be in ADSL2+ mode 😞 . There's something afoot with that line.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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