17-05-2019 12:54 PM
Broadband drops every afternoon - outages generally getting earlier and longer though variable. EE technical support sent a new router but problem continues. BT linecheck says no fault. Any ideas? There have been no changes to set up in the rest of the house.
Have tried connecting router directly to phone socket (with EE provided new filter) but no better - just inconvenient because router now in next room.
17-05-2019 12:56 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
17-05-2019 05:58 PM
Broadband connection now restored so here are the data you asked for:
This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.
DATA RATE INFORMATION
Near End Indicator
Far End Indicator
Fast Path Fec Correction
Interleaved Path Fec Correction
Fast Path Crc Error
Interleaved Path Crc Error
Loss Of Signal Defect
Fast Path Hec Error Str
Interleaved Path Hec Error
System Uptime is: 26:13:09
2. Wired speed test not possible as I moved router so that it was connected directly to the phone socket and not via an extension. The ethernet cable is not long enough.
The results of the speed test by wireless connection are here:
3. My exchange is St Andrews, Fife
17-05-2019 10:07 PM - edited 17-05-2019 10:08 PM
It's running v. slow, had 98 discons in 26 hrs & should be in ADSL2+ mode 😞 . There's something afoot with that line.
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
by Cazamataz66 Saturday