by Donjo Established Contributor
Established Contributor

Broadband delay

So today my broadband im told will be fixed after nearly a week from my activation day. The hub as gone from a flashing aqua to yellow, every so often it'll turn aqua and sometimes red. 

Does this mean they are working on it(fingers crossed) 

48 REPLIES 48
by Grand Master
Grand Master

Re: Broadband delay

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Hi thanks for replying.

Is the smart hub and fibre broadband 20181001_141217.png

 

Screenshot_20181001-141449.png

 

 

Not sure if this is what you asked for

Sorry 

by Skilled Contributor
Skilled Contributor

Re: Broadband delay

Something not right there, you appear to be trying to connect to a Talk TAlk line!

by Grand Master
Grand Master

Re: Broadband delay

You are still connected to TT. Nowt's been done. You have not been migrated yet.

 

Any suitable router will work on TT as they don't use BB creds.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Broadband delay

I don't think you've gone to the right Internet page. It's the 1 under Advanced Settings & should show speeds. Go to the Advanced Settings / Broadband / Internet page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Screenshot_20181001-162120.png

 

Is it this one you need?

by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Not a good sign if that's the case. 

 

by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Been in the phone to technical support. They saying its the router so they sending another one 

by Skilled Contributor
Skilled Contributor

Re: Broadband delay

A faulty router would not pick up Talk Talk IP or DNS addresses.

I would get back to tem.

What time was your activation meant to be?

by Donjo Established Contributor
Established Contributor

Re: Broadband delay

My activation was meant to be last Tuesday wasn't given a time today.

They said the fault has been fixed and it sounds like the router after going through all the diagnostics. 

So fed up now 😢

I'll just have to wait for the router and see if it is that if not then I'll go elsewhere 

by Grand Master
Grand Master

Re: Broadband delay

Ah, that's better. That'a the page I'm after. It shows you are not connected to BB at all & so you can't still be connected to TT. Keep an eye on this page for when you are connected to BB.

 

I can only presume that the 1st Internet page you posted still shows a residue of when you last connected to BB & is remembering your last TT IP & TT's DNS. So it could well be that this router is faulty in not connecting to EE BB which they say is live.

 

What about the phone? Does it work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Morning XRaySpex 

I do hope your right about the router hopefully it'll be with me on Thursday and hopefully I'll have Internet. 

I don't have a phone but thinking of buying a cheap one from tesco to try it later 

by Grand Master
Grand Master

Re: Broadband delay

Yes, do buy a cheap corded handset. They are invaluable in helping investigate BB issues.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Bought a phone line semms to be working fine 

New router arrived still no Internet 

by Grand Master
Grand Master

Re: Broadband delay

Does the phone announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

yea

They blaming open reach again 

One thing after another 

by Donjo Established Contributor
Established Contributor

Re: Broadband delay

I've got until the 9th to cancel 

by Grand Master
Grand Master

Re: Broadband delay

Almost certainly longer as your line hasn't been activated yet.

 

You may cancel this Agreement without having to pay the Cancellation Charge by calling Customer Support at any time up to the Activation Date. If You join through a distance sales channel (such as through telesales or online), You are also entitled to a cooling off period. This will start from the day after the Activation Date and will end 14 days later.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Donjo Established Contributor
Established Contributor

Re: Broadband delay

Is just one big headache 

First there was a fault then it was the router now its another fault another 4 days waiting to see if I have broadband at the end of it.

No solution everytime 

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