01-10-2018 02:00 PM
So today my broadband im told will be fixed after nearly a week from my activation day. The hub as gone from a flashing aqua to yellow, every so often it'll turn aqua and sometimes red.
Does this mean they are working on it(fingers crossed)
01-10-2018 02:03 PM
Welcome to EE's Home Broadband Forum.
What does it say after you log into the router:
Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
01-10-2018 03:13 PM - edited 01-10-2018 03:14 PM
You are still connected to TT. Nowt's been done. You have not been migrated yet.
Any suitable router will work on TT as they don't use BB creds.
01-10-2018 03:28 PM
I don't think you've gone to the right Internet page. It's the 1 under Advanced Settings & should show speeds. Go to the Advanced Settings / Broadband / Internet page.
01-10-2018 05:21 PM
A faulty router would not pick up Talk Talk IP or DNS addresses.
I would get back to tem.
What time was your activation meant to be?
01-10-2018 05:46 PM
My activation was meant to be last Tuesday wasn't given a time today.
They said the fault has been fixed and it sounds like the router after going through all the diagnostics.
So fed up now 😢
I'll just have to wait for the router and see if it is that if not then I'll go elsewhere
01-10-2018 09:49 PM
Ah, that's better. That'a the page I'm after. It shows you are not connected to BB at all & so you can't still be connected to TT. Keep an eye on this page for when you are connected to BB.
I can only presume that the 1st Internet page you posted still shows a residue of when you last connected to BB & is remembering your last TT IP & TT's DNS. So it could well be that this router is faulty in not connecting to EE BB which they say is live.
What about the phone? Does it work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
02-10-2018 10:59 AM
I do hope your right about the router hopefully it'll be with me on Thursday and hopefully I'll have Internet.
I don't have a phone but thinking of buying a cheap one from tesco to try it later
02-10-2018 12:01 PM
Yes, do buy a cheap corded handset. They are invaluable in helping investigate BB issues.
04-10-2018 02:37 PM
Does the phone announce your correct no. when you dial 1470 17070?
04-10-2018 03:26 PM
Almost certainly longer as your line hasn't been activated yet.
You may cancel this Agreement without having to pay the Cancellation Charge by calling Customer Support at any time up to the Activation Date. If You join through a distance sales channel (such as through telesales or online), You are also entitled to a cooling off period. This will start from the day after the Activation Date and will end 14 days later.
04-10-2018 03:33 PM
Is just one big headache
First there was a fault then it was the router now its another fault another 4 days waiting to see if I have broadband at the end of it.
No solution everytime
by Cazamataz66 Saturday