18-04-2018 07:42 PM
Hello. Yesterday some maniac snapped all phone cables on the street with his truck. BT guys reconnected all wires n stuff and there is no internet anymore. How can I check if signal coming to the socket or not? Because router not responding to connection. Any suggestions what else i can do will help. Thanks in advance
18-04-2018 07:46 PM
At the very least does the phone work? Does it have a dialling tone? No phone, no BB.
18-04-2018 09:08 PM
You really need a phone to do the basic checks, they are available for around £5 from Argos - other retailers are availble. Just dial 17070 option 2 - the line should be quiet, and the test should report your number.
18-04-2018 11:03 PM
Worth you reading Why do I need a landline phone?
19-04-2018 09:08 AM
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
19-04-2018 01:14 PM - edited 19-04-2018 01:15 PM
You need to escalate this directly to EE Customer services asap. They'll be able to confirm that your line is disconnected. This is not going to get sorted quickly. Openreach will need to come back and effect a proper repair. I would ask that Openreach check the repair by visiting you. (it looks like they repaired the line but didn't check it was done properly).
by Cazamataz66 Saturday