by Mark27 Contributor
Contributor

Broadband customer support opening times?

Can anybody tell me when customer services tech support is open again after the Xmas period? My router broke on Xmas eve, I contacted customer service that day and they told me they would send out a new router but it wouldn't arrive until after the new year, so I went out and bought a new TP link router to use untill the replacement arrives, I'm trying to setup the new router but I need to know my user name etc on the router setup, but customer service is closed when I try calling them 😞

 

6 REPLIES 6
Highlighted
by Grand Master
Grand Master

Re: Broadband customer support opening times?

Hi, 

 

EE provide some good guides on setting up your own router.

 

And regarding the username

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Broadband customer support opening times?

Unless you remember the BB password or have a note of it you can't do anything but call CS.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Mark27 Contributor
Contributor

Re: Broadband customer support opening times?

I grabbed the user name from my old bright box but can't remember the password, I've checked my emails I got from ee when I signed up a few months ago and there's nothing there in the welcome pack regarding a password I setup on sign up, when do customer services open again?

by Mark27 Contributor
Contributor

Re: Broadband customer support opening times?

So anybody know when they re-open??

 

by Grand Master
Grand Master

Re: Broadband customer support opening times?

Tomorrow, after 8 AM, is not a Bank Holiday.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Broadband customer support opening times?

Good morning @Mark27

 

Thanks for coming here 🙂

 

Have you spoken with customer services at all?

 

Cheers

 

Richard

 

🙂

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