Buy the new Google Pixel 2 and get a free Google Home Mini
by
Grand Master

Broadband Speed Problem? Please Read

[ Edited ]

Need Help with Your Broadband Speed or Connection?

To effectively help you with any Broadband speed issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.

 

Using the Test Socket

The responsibility of any ISP & BT ends at the test socket, if present. The removable faceplate, anything connected to it and anything beyond it is the consumer's responsibility. Testing at the test socket is necessary to pinpoint whose responsibility any fault is. BT instructs consumers to test at the test socket as a final test before reporting any (voice or BB) problem.

 

1. Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Do not remove the faceplate if your master socket DOES NOT have a horizontal split looking like this: http://www.kitz.co.uk/adsl/images/phone/NTE5_fl.jpg

 

2. Do you have any extension sockets? Are there any wires connected to back of faceplate?

3. Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

 

Providing Essential Line Data

Knowing the following line characteristics will enable us to provide you with full help for your problem. Without it we might be unable to comment fully on your issues.

 

1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ Accept/ System/ DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.

2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
1 REPLY
by
Grand Master

Please do not post your queries in this thread but start your own thread.

Please do not post your queries in this thread but start your own thread. That way we can concentrate on your individual issues. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.