26-07-2018 07:53 AM
I upgraded my phone 2 weeks ago and decided to switch my broadband at the same time. The website has a banner saying up £125 reward card for signing up to broadband. Nothing came up during the whole ordering process. I have no idea how much I am eligible for. It's been well over the 5 days quoted and I have not received the text or email telling me how to claim. I contacted the company and they say they've escalated it and please get in touch again in another 2 weeks........ is this actually a scam to get people to sign up? My broadband switches tomorrow, my new router arrived yesterday and I'm beginning to wonder if I've been conned 😕
26-07-2018 08:13 AM - edited 26-07-2018 08:17 AM
When you say "I contacted the company" did you go via a third party or direct to EE to get your broadband?
Have you called and asked CS about the card?
26-07-2018 08:29 AM
There was an image on the ee site for the reward card, I followed that through to place my broad band order. The information on ee website lists an email and phone number and I emailed that. Turns out it's a third party? I tried contacting ee to find out how much the card would be and they said I needed to speak to the broadband team but I'm finding it impossible to get hold of anyone
26-07-2018 09:02 AM
27-07-2018 10:08 AM
Thank you. Managed to speak to someone yesterday. It seems it didn't go through when I placed my order so they credited it to my account instead. I'm now sat waiting for my broadband and phone to start working and hoping it doesn't take until midnight! 😄
by Cazamataz66 Saturday
by JAMESDNEVILLE yesterday