23-06-2019 04:47 PM
Having placed an order for EE Broadband and TV on June 14 2019, I am confused why I got an email today informing me that I had cancelled it.
"We're sorry to hear that you'd like to cancel your recent new order, reference 23138991: we've now done this for you. "
I have not cancelled any order and was looking forward to this being activated by the coming Friday.
Why would EE think I had cancelled an order when neither myself or my partner haven't?
I can't even re-order as it says my order is still in the system.
Is this a regular occurrence?
23-06-2019 05:00 PM
You will need to phone EE to discuss that.
Are you ordering BB on an existing landline? Are you the account holder for that landline? If not, perhaps the account holder objected.