by b40630918
Explorer

Broadband End Date

Hi, I have recently received an email from EE saying that they are making changes to the price of my home broadband from 27 June 2019, hence I can cancel my contract without paying charges by calling before 26 June 2019. My question is that if I want to cancel my contract, will this contract ends when it officially ends? (Since I still have a couple of months to go) Or will it end at 26/27 of June? 

 

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Broadband End Date

It will end immediately you tell them you want to leave.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by b40630918
Explorer

Re: Broadband End Date

Ok thanks.

So it means I have to phone after I switch to different provider? 

by
EE Community Support Team

Re: Broadband End Date

Good Afternoon @b40630918

 

If you’re out of contact, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

 

Katie 🙂

by Grand Master
Grand Master

Re: Broadband End Date

It's best to inform EE you are switching ISP as a result of the price increase being detrimental so that you are not charged any early termination fee.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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